INTRODUCTION

Your rental contract with Camperman Australia for the Hire of a campervan consists of the

following three components:

A. Rental Agreement Form

The signed document outlining your personal details, rental period, and payment

arrangements.

B. Rental Terms and Condions Agreement

This document, which sets out the full terms and condions under which the vehicle is

hired, including your rights and responsibilies as the Hirer.

C. Vehicle Condion Report

A signed report completed at the start of your hire that records the condion of the

vehicle. This is used to assess any changes to the vehicle’s condion upon return.

These documents together constute a legally binding agreement between Camperman

Australia and the Hirer. By signing the Terms and Condions Agreement, Rental Agreement Form

or taking possession of the vehicle, the Hirer acknowledges acceptance of all terms and

condions outlined herein.

JURISDICTION & GOVERNING LAW

Your rental contract is governed by the laws of the state or territory in which the rental staon is

located and from which you have hired the campervan. By entering into this agreement, you

agree that the courts of that state or territory have non-exclusive jurisdicon to resolve any

disputes that may arise between you and Camperman Australia.

CONTRACTUAL RIGHTS

By signing the Rental Agreement, the Hirer acknowledges and agrees that this is an Australian

contract, governed by the laws of the state or territory in which the agreement is entered into.

The Hirer agrees to be bound by the relevant laws of that jurisdicon.

This contract overrides any other agreement or contractual terms presented or entered in any

other country.

Any amendments to this agreement must be made in wring and signed by both the Hirer and

an authorised representave of Camperman Australia.

Camperman makes no express or implied warranes beyond those outlined in this agreement,

except where required by law.

TERMS & CONDITIONS

UPDATED OCTOBER 2025

FORCE MAJEURE

Camperman Australia will not be held liable for any failure or delay in fulﬁlling its obligaons

under this agreement where such failure or delay is caused by circumstances beyond its

reasonable control (“Force Majeure Events”).

These may include but are not limited to:

- Natural Disaster (ﬂood, bushﬁre, earthquake, etc.)

- War, terrorism, riots, civil unrest

- Epidemics, pandemics

- Government acons (lockdowns, travel bans/restricon)

- Strikes, labour shortages

- Supply chain disrupons

- Ulity/service outages

If a Force Majeure Event occurs, Camperman Australia will notify the Hirer as soon as reasonably

practicable. During the duration of the Force Majeure Event, Camperman’s obligations under

this agreement will be suspended.

To the extent permitted by law, Camperman Australia is not obligated to offer a refund or

compensation for cancellations or changes resulting from a Force Majeure Event. However,

Camperman may, at its sole discretion, offer a credit or alternative arrangements where

possible.

AUSTRALIAN CONSUMER LAW

You have rights under the Australian Consumer Law (ACL), including consumer guarantees that

cannot be excluded, restricted, or modiﬁed by this agreement.

Nothing in this clause, or in any other part of the rental contract, limits or alters any of your

rights or remedies under the ACL or any other applicable federal, state, or territory legislaon.

ELECTRONIC SIGNATURES

Camperman Australia accepts electronic signatures as a valid and legally binding form of

agreement to the rental contract, including the Terms & Condions and Rental Agreement.

By signing electronically (including via online form, touchscreen, email, or digital document), you

conﬁrm that:

 The signature is your own,

 You understand and agree to be legally bound by all terms outlined in the rental

contract.

 You consent to the use of electronic communicaons and signatures in place of physical

documents.

Electronic signatures are treated with the same legal status as handwrien signatures under

Australian law (per the Electronic Transacons Act 1999).

If someone else signs on your behalf, you remain fully responsible for ensuring they are

authorised to do so. Camperman may request further veriﬁcaon of identy in the event of a

dispute.

ELIGIBILITY & DRIVER-RELATED HEADINGS

AUTHORISED DRIVERS

A breach of any part of this clause constutes a major breach of your rental contract.

Only the Main Hirer and those individuals listed as authorised drivers on the Rental Agreement

are permied to drive the campervan. Allowing any person who is not an authorised driver to

operate the vehicle is a serious violaon of the agreement.

Such a breach will result in the loss of all entlement to damage cover indemnity under all

clauses.

How to Become an Authorised Driver?

To be recognised as an authorised driver, the following steps must be completed:

 You must be listed and sign the Rental Agreement online,

 You must provide a copy of your driver’s licence and passport,

 You must also sign the agreement and acknowledgement in person at a Camperman

depot.

If you are unable to aend in person on the day of collecon, please nofy the depot in

advance. Alternave arrangements can be made to have the agreement signed at another

Camperman locaon.

AGE LIMITS

Camperman Australia enforces both minimum and maximum age limits for all hirers and

authorised drivers.

To be eligible, you and any authorised driver must:

 Must be at least 18 years of age, and

 Must not be over 85 years of age, and

 Must have a minimum of 12 months of driving experience.

Any excepons to these condions must be pre-approved by a Camperman Australia

representave prior to the commencement of the rental. Such approval must be documented in

wring and noted on the Rental Agreement.

LICENCE REQUIREMENTS

To drive a Camperman Australia campervan, the main hirer and any authorised drivers must

meet the following licence requirements:

A. Hold a valid driver's licence issued by an Australian state or territory, or

B. Hold a valid internaonal driving permit, or

C. Provide an oﬃcial English translaon of their licence if it is not issued in English, and

D. Not be subject to any restricons or condions that would legally prevent them from

operang the vehicle.

All licence documentaon must be presented before or at the me of vehicle collecon.

Addional drivers must be listed and have signed the Rental Agreement prior to operang the

campervan.

RESTRICITONS:

Learner’s permit and probaonary licence holders are strictly prohibited from driving any

Camperman vehicle.

Provisional drivers are accepted but must:

 Clearly display the appropriate provisional plates (P-plates), and

 Comply with all road rules and licence condions applicable to their licence category.

The campervan must not be driven if:

 Your driver’s licence is currently cancelled or suspended due to the accumulation of

demerit points, Or

 Your driver’s licence has been cancelled or suspended within the three (3) years

immediately preceding the start date of the rental agreement. (must legally inform us)

Driving the campervan under these conditions is strictly prohibited and constitutes a serious

breach of the rental contract.

FALSE INFORMATION

You and any authorised drivers must not provide false, incorrect, or misleading information

when entering into the rental agreement. This includes, but is not limited to, details such as

your name, age, address, or driver’s licence information.

Any use of the campervan by a person who has provided false or misleading information is

strictly prohibited and may result in immediate termination of the rental contract and loss of all

damage cover entitlements.

BOOKING, PAYMENTS & CHARGES

RESERVATIONS

Reservaons can be made 7 days a week, including public holidays, between 8:00 AM and 8:00

PM.

You may submit a booking request via the Camperman Australia website. Camperman will

review availability and either accept or decline the request.

A booking is not conﬁrmed unl Camperman has:

 Received a 20% deposit, and

 Sent you a wrien conﬁrmaon via email.

If you submit a booking request and Camperman conﬁrms availability, but you later decide not

to proceed, standard cancellaon fees will sll apply—even if the cancellaon is made on the

same day the booking is conﬁrmed.

RENTAL PERIOD AND DAILY CHARGES

Rental charges are calculated on a per calendar day basis, not by 24-hour periods. The day the

campervan is collected is counted as the ﬁrst rental day, and the day it is returned is counted as

the ﬁnal rental day.

This applies regardless of the me of day the vehicle is picked up or dropped oﬀ and is based on

the operang hours of the depot, not the exact me of collecon or return.

MINIMUM RENTAL PERIOD

1. The minimum rental period is 5 days.

2. Rentals of 10 days or more are eligible for a ﬁxed daily rental rate.

Short gap bookings may become available at various depots throughout the year depending on

the season. These are oﬀered at the sole discreon of Camperman Australia and are subject to

availability.

Rates and rental condions published on the Camperman Australia website and/or in any

associated documentaon are subject to change without prior noce.

However, once a booking is conﬁrmed by Camperman Australia, rates and condions

applicable to that booking will not be altered, except in cases where changes are required by

legislaon.

All prices are quoted and payable in Australian dollars (AUD). Any refunds, where applicable,

will also be issued in Australian dollars.

Camperman Australia accepts no responsibility for any gains or losses resulng from exchange

rate ﬂuctuaons.

Camperman Australia accepts most major credit and debit cards.

RENTAL PERIOD EXTENSIONS

If you wish to extend your booking while on the road, you must contact our reservaons team,

who will advise if an extension is possible and inform you of any associated costs.

To secure an extension, payment for the addional days (calculated at the current daily rate)

must be made by credit card over the phone at the me of the request.

Please note that any extension is not approved unl Camperman has conﬁrmed the change in

wring and your rental agreement has been updated.

Extensions are subject to availability, future demand, and are granted at the sole discreon of

Camperman staﬀ.

PAYMENTS & SECURITY BOND

A 20% deposit is required to conﬁrm you’re booking. The remaining balance is due on the day of

vehicle collecon. If you wish to pay the balance prior to collecon, please contact Camperman

Australia to arrange a bank transfer.

Payment Methods: We accept most major credit and debit cards. Surcharges may apply to some

card types.

Security Bond: A $500 security bond is required for all rentals. This amount will be charged to

the main hirer’s credit or debit card at the me of vehicle collecon. The main hirer must be

present upon pickup to sign for the card.

The bond is held to cover any potenal costs including, but not limited to:

 New or unreported damage to the vehicle or equipment

 Excessive cleaning or sanitaon fees

 Refuelling costs

 Unpaid parking ﬁnes, or traﬃc infringements

Provided the vehicle is returned in the same condion as at collecon, and no addional charges

apply, the bond will be refunded in full to the original card within 5 to 10 business days aer the

vehicle is returned.

If any deducons are required, you will be noﬁed via email.

BOND RETURN

The security deposit is fully refundable when the campervan is returned to the correct locaon

in a clean and undamaged condion. The security deposit will be refunded to your credit card

within 5 to 10 business days following the compleon of your rental.

However, if any terms of the rental contract are breached and the security deposit is insuﬃcient

to cover the costs of damage, you (the hirer) will remain liable for any addional charges.

If the campervan is returned with damage or has been involved in an accident—regardless of

fault—the security bond will be retained by Camperman Australia unl the full cost of repairs is

determined, or unl any third-party insurance claims are seled.

The security deposit will be refunded in full if it is determined that there is no liability to any

third party under Australian motor vehicle laws and/or ligaon.

Please note that third-party claims can take several months or even years to resolve, and

Camperman Australia cannot inﬂuence the outcome of these claims, which is the responsibility

of the insurance company and the involved pares.

CONDITIONS FOR BOND REFUND

The full amount of the bond will be refunded provided that:

 All rental charges, addional fees, and refuelling costs have been paid in full.

 The campervan is returned to the correct rental staon on the agreed date and by the

speciﬁed me.

 No damage, accident, the, or third-party loss has occurred.

 All equipment and accessories are returned clean and in their original condion

(allowing for reasonable wear and tear), including:

1. The ﬁre exnguisher is unused

2. The interior, exterior, and underbody of the campervan are clean and

undamaged

3. The campervan is returned with the same fuel level as at pick-up

4. No major breach of the rental agreement has occurred

INSUFFICIENT BOND COVERAGE

If the security bond does not fully cover the costs of damage, cleaning, third-party loss, late

return, or other contractual liabilies, you authorise Camperman Australia to debit the

outstanding balance from your nominated credit card or payment method without further

noce.

CLEANING FEE ON RETURN OF THE CAMPERVAN

The campervan must be returned in the same clean condion as it was at the start of your

rental, allowing for reasonable wear and tear.

If the vehicle is returned excessively dirty, the following cleaning fees will apply:

 $150 for interior cleaning (e.g. unclean fridge or stove, dirty kitchen or bathroom,

stained upholstery, rubbish le inside)

 $75 for exterior cleaning (e.g. excessive mud, dirt, insect buildup or grime)

These fees are charged at Camperman Australia’s discreon, based on the condion of the

vehicle at drop-oﬀ.

Normal road dust and minor surface marks are acceptable, but neglect, spills, stains, or heavy

buildup of dirt will result in a cleaning charge.

All rubbish must be removed from the vehicle prior to return. Any rubbish le in the vehicle or

at the depot will incur an addional cleaning fee.

To avoid these fees, please ensure the campervan is returned in a dy, swept, and wiped-down

condion, with all rubbish removed prior to returning. If rubbish is le in the vehicle, you will be

charged for disposal.

TOILET WASTE

The toilet cassee must be fully emped and thoroughly cleaned before returning the

campervan.

If the vehicle is returned with any toilet waste remaining in the cassee or the cassee has not

properly been cleaned, a $150 cleaning fee will be charged.

If the toilet bowl itself is le dirty, addional cleaning fees will apply on top of the $150 cleaning

fee.

This fee is:

 Non-negoable

 Applied automacally at the discreon of the check-in depot

 Not waivable under any circumstances, including me constraints or unfamiliarity with

the process

This charge reﬂects the health, safety, and sanitaon requirements for our staﬀ and future

customers.

To avoid this fee:

 Empty the toilet cassee at an approved dump point

 Rinse and clean the cassee thoroughly before return

Instrucons on how to empty and clean the toilet are provided in Camperman’s instrucon

manual and available from staﬀ at pickup. If you're unsure, please ask—we're happy to assist

before you hit the road.

FUEL REQUIREMENTS

All Camperman campervans must be filled with Regular Unleaded 91, 95 or 98 fuel. Use of any

other fuel type may result in serious engine damage, and damage cover will not apply in such

cases. If you are unsure about the correct fuel, please contact our head office before refuelling.

Fuel economy may vary between vehicles and is influenced by multiple factors, including but not

limited to:

 Driving style

 Tyre pressure

 Weather conditions

 Vehicle load

Camperman is not responsible for any variation in fuel consumption.

Campervans are not supplied with a full tank. The fuel level at pick-up is recorded on the

Condition Report, and the vehicle must be returned with the same fuel level.

If returned with less fuel than recorded, you will be charged the market price for the missing

fuel plus a service fee if the tank is below one-quarter full.

If you run out of fuel while traveling and require roadside assistance, you will be liable for the

call-out fee and the cost of the fuel provided.

CANCELLATION POLICY

We understand that plans can change. However, cancellaons aﬀect our ability to oﬀer the

campervan to other customers, so cancellaon fees apply based on when you nofy us prior to

your scheduled pick-up:

 Cancellaon 30 days or more before pick-up: A $200 fee applies. (Note: Deposits up to

$200 are non-refundable.)

 Cancellaon 7 to 29 days before pick-up: 50% of the full rental charges will be charged.

 Cancellaon 1 to 6 days before pick-up: 75% of the full rental charges will be charged.

 Cancellaon on the day of pick-up, failure to nofy Camperman prior to rental start, or

failure to pick up the campervan: No refund will be issued; full rental charges are

payable.

A cancellaon will only be considered eﬀecve once it has been acknowledged and conﬁrmed

by an authorised representave of Camperman Australia. Unl such conﬁrmaon, your booking

remains acve, and cancellaon fees may apply.

AGENT COMMISSION FORFEITED

No commission will be payable to booking agents if a customer cancels their booking for any

reason.

CREDIT CARD AUTHORITY

If any amount remains due to Camperman Australia — including but not limited to the damage

excess payable under all clauses — you authorise Camperman to debit the nominated credit

card for that amount within a reasonable me aer the end of the rental.

The credit card you provide must be in your own name. If you choose to use another person’s

credit card, that person must be present at the me of pick-up to sign a credit card authorisaon

form.

No charges will be processed without a valid authorisaon.

INTEREST ON OUTSTANDING AMOUNTS

Any outstanding amounts owed to Camperman Australia must be paid promptly. If payment is

not received within 14 days aer the end of your rental period, interest will be charged on the

overdue balance at a rate of 10% per annum (calculated daily).

This interest will connue to accrue unl the full outstanding amount is paid.

Please ensure all charges are seled on me to avoid addional fees and potenal disrupons to

future bookings.

DEFAULT IN PAYMENT

If you default in the payment of any money owed to Camperman under the rental contract, you

authorise Camperman to:

 Provide informaon of that default to a credit reporng body, and

 Obtain an up-to-date consumer credit report on you.

Personal information may be used and disclosed by the credit reporting body in accordance with

the privacy act to create or maintain a credit information file containing information about you,

including defaults in excess of 60 days and the debt owed to us.

PAYMENT IN AUSTRALIA

All payments for campervan rentals must be made in Australian Dollars (AUD).

Camperman Australia does not accept foreign currency cash payments under any

circumstances.

Payment methods accepted include credit/debit cards, electronic transfers, and Australian

cash.

Please ensure you have suitable payment arrangements in AUD before your rental to avoid any

delays or issues.

EXCHANGE RATE / CURRENCY FLUCTUATION

All credit card transacons are processed in Australian Dollars (AUD).

Due to exchange rate ﬂuctuaons, there may be a diﬀerence between:

 The amount debited from your credit card at the start of the rental, and

 The amount refunded upon return of the campervan.

These variaons are beyond Camperman Australia's control, and we accept no liability for any

diﬀerences caused by changes in currency exchange rates.

WRITING AND CALCULATION ERRORS ON RENTAL AGREEMENT

All charges listed in the rental agreement are subject to veriﬁcaon. In the event of a wring or

calculaon error, the hirer authorises Camperman Australia to:

 Charge the nominated credit card for any underpayment, or

 Refund any overpayment made.

These adjustments will be processed as soon as praccable aer the error is idenﬁed.

PAYMENT OBLIGATIONS AT END OF RENTAL

At the conclusion of your rental, you are required to pay the following, where applicable:

A. Any outstanding balance of the rental charges not already paid.

B. The damage excess amount (if it has not been paid in advance).

C. All costs relang to damage, third-party loss, or the of the campervan, where you are

liable under the terms of this agreement.

ADDITIONAL COSTS PAYABLE BY THE HIRER

You are responsible for paying any costs incurred by Camperman Australia in connection with

your rental. These may include, but are not limited to, the following:

1. Refuelling costs, where the campervan is returned with less fuel than noted at pick-up.

2. Extra cleaning fees - unclean interiors, exteriors, or unemptied toilet waste.

3. Restoration costs required to return the campervan to its pre-rental condition,

excluding fair wear and tear.

4. Damage repair costs arising from a major breach of the rental contract.

5. Overhead damage repair costs.

6. Underbody damage repair costs.

7. Costs for damage caused by immersion in water, including saltwater or floodwater.

8. Any amount payable under the rental contract is subject to verification and adjustment,

with a detailed statement of adjustments to be provided to you as soon as practicable.

9. Amounts owing to Camperman after the end of the rental pursuant will accrue interest

at 10% per annum, beginning 14 days after the rental ends, until full payment is

received.

PICK-UP, USE & RETURN OF VEHICLE

TRANSPORT

Transport to and from Camperman Australia depot locaons is not included in the rental price.

It is the hirer’s sole responsibility to arrange their own transportaon to and from the depot for

vehicle collecon and return.

We recommend planning your travel in advance and considering opons such as Uber, taxis,

rideshares, shule services, or public transport to ensure mely arrival.

Please allow suﬃcient me for vehicle handover and return to avoid delays.

ONLINE CHECK-IN

For all upcoming bookings, it is mandatory to complete the online check-in process at least 7

days before your scheduled vehicle collecon date.

During the online check-in, please:

 Verify all personal details are correct

 Conﬁrm your pick-up me is accurate

Failure to complete online check-in on me may result in delays/ inability to release your vehicle

unl all informaon is entered,

Compleng check-in early helps us prepare your campervan and ensures a smooth, eﬃcient

pick-up experience.

VEHICLE COLLECTION

When collecng the campervan, you must ensure the following requirements are met:

A. Valid Driver's Licence & Passport: All authorised drivers must present a valid driver’s

licence (and passport if internaonal) at the me of pickup.

B. Sign Rental Agreement: All drivers must have signed the Rental Agreement (online and

in person).

C. Security Bond Payment: A $500 security bond must be paid by card and held unl the

vehicle is returned in acceptable condion.

D. Final Payment: Any remaining rental balance must be paid before or on the day of

pickup.

E. Driver Veriﬁcaon: Camperman may request further ID or documents for veriﬁcaon

purposes.

The credit/debit card used for payment must be physically present at pickup and be in the

cardholder’s name, as the cardholder will be required to sign the payment authorizaon.

Failure to provide valid licences or complete payment may result in the delay or cancellaon of

your vehicle release.

Camperman is not responsible for missed tours, ﬂights, accommodaon, or other onward travel

arrangements if you fail to allow adequate me for the collecon or return process. All

processes must be completed properly before the vehicle can be released or signed oﬀ.

PICKUP TIMES

All vehicles must be collected from and returned to an oﬃcial Camperman Australia branch.

If you are unable to aend your scheduled collecon on the date stated in your booking

conﬁrmaon, you must nofy Camperman Australia head oﬃce as soon as possible.

Pick-up mes are as follows for all Camperman depots:

 Weekdays – Monday to Friday: Between 10:00 AM and 3:00 PM

 Saturdays: Between 9:00 AM and 11:00 AM

 Sundays: CLOSED – BY ARRANGEMENT ONLY

If you do not conﬁrm your pick-up me with Camperman head oﬃce prior to your collecon

date, a me will be allocated for you.

Camperman does not accept responsibility if you miss your scheduled campervan collecon

me due to failing to conﬁrm your pick-up me in advance. It is your responsibility to conﬁrm

the collecon me with Camperman prior to arrival. Missed collecons may result in delays,

cancellaon and/or addional charges.

Camperman reserves the right to delay the campervan collecon me due to necessary repairs,

maintenance, or cleaning. This is because many vehicles return past their scheduled drop-oﬀ

me and require a thorough mechanical inspecon and cleaning before being released for the

next hire.

AFTER-HOURS AND UNATTENDED PICK-UP

Aer-hours and unaended pick-ups must be conﬁrmed verbally with Camperman Australia’s

head oﬃce in Cairns at least two weeks prior to your scheduled collecon date to ensure all

arrangements are in place.

Please contact Camperman head oﬃce by phone at 1800 216 223 or by email at

sales@campermanaustralia.com to obtain prior wrien conﬁrmaon.

A fee of $80.00 applies for all unaended, aer-hours, Sunday, or public holiday pick-ups. This

fee is non-negoable and cannot be waived under any circumstances.

PUBLIC HOLIDAYS

Camperman Australia depots are closed on:

 All naonal and local public holidays

 Christmas Day, Boxing Day, and New Year’s Day

 Good Friday through Easter Monday (including any declared public holidays during this

period)

IMPORTANT:

 You must arrange your pick-up with Head Oﬃce at least 14 days before your collecon

date.

 An aer-hours fee applies to any pick-up on a public holiday.

 If your pick-up or drop-oﬀ date falls when the depot is closed, you must contact the

Head Oﬃce at least 14 days in advance for instrucons.

 Camperman Australia is not responsible if you fail to arrange this or are unaware of how

to return the vehicle outside business hours.

SUNDAYS

By default, pick-up or drop-oﬀ on Sundays must be specially arranged with the Head Oﬃce.

What you need to know:

 Wrien conﬁrmaon from Camperman is required for any Sunday collecon or return.

 An $80 aer-hours fee applies to all unaended or aer-hours pick-ups — this is non-

negoable.

 A minimum of 14 days’ noce is strongly recommended to secure availability.

 To arrange:

󰒯󰒰󰒱 Phone: 1800 216 223

󰞟󰞠󰞡󰞢󰞣 Email: sales@campermanaustralia.com

No prior approval = No release:

If you arrive on a Sunday without wrien conﬁrmaon, your vehicle will not be released, and

you will need to wait unl the next business day.

CAMPERVAN RETURN TIMES

You are required to return at the me that is indicated on your rental agreement, you are

welcome to return earlier than the agreed me but no later than 3pm as this is the latest return

me we oﬀer.

Any returns aer 3:00 PM—without prior approval—will incur a $150 late return fee, in addion

to the applicable daily rental charge.

Drop-oﬀ mes for campervans are as follows:

 Monday to Friday: Between 8:00 AM and 3:00 PM

 Saturdays: Between 8:00 AM and 11:00 AM

Aer-hours drop-oﬀs on Saturdays are available by prior arrangement only. You must contact

Camperman Head Oﬃce in advance to conﬁrm availability and receive wrien approval along

with detailed return instrucons.

Failure to arrange this in advance will result in additional fees, or refusal of the after-hours

return.

Any vehicle that is returned without being formally checked in and signed off by depot staff

will remain the full responsibility of the hirer until the check-in process is completed and

confirmed by Camperman Australia.

FAILURE TO RETURN THE CAMPERVAN

If you fail to return the campervan on or before the agreed return date and time stated in your

rental contract, and do not contact Camperman to request an extension, the following actions

may be taken:

 Camperman Australia reserves the right to immediately terminate the rental contract

due to breach of agreement.

 If the location of the campervan is known, Camperman may recover the vehicle by

lawful means without further notice. You will be liable for all recovery, towing, and

transport costs.

 If the location is unknown and reasonable attempts to contact you have failed, the

campervan will be reported as stolen to the police, and legal action may be initiated.

This action is taken to protect our property and prevent loss. Deliberate failure to return the

campervan or to communicate with Camperman about a delay may be treated as unauthorised

possession or theft, subject to a criminal investigation

You are legally responsible for the campervan until it is returned and formally checked in by a

Camperman staff member.

Continued use of the vehicle without written approval is considered unauthorised use and may

void all insurance and damage cover.

EARLY RETURN

If you choose to return the campervan earlier than the return date speciﬁed in your rental

agreement, no refund or credit will be issued for the unused days.

The rental is charged as a ﬁxed-term contract, meaning:

 You are responsible for payment of the enre booked rental period, regardless of

whether you return the vehicle early.

 This policy applies even in cases of change of plans, illness, weather disrupons, or

other unforeseen circumstances.

Early returns do not reduce operaonal costs for Camperman Australia, as the vehicle has been

reserved and held exclusively for your use for the full period.

If you're unsure of your travel plans, we recommend booking conservavely and extending later

(subject to availability) to avoid paying for unused me.

LATE RETURN

Campervans returned later than the agreed date speciﬁed in the rental contract will incur:

 A charge of the daily rental rate applicable to the contract, plus a $150.00 late fee for

the ﬁrst late day.

 For each addional day the campervan is late, the contracted daily rate will connue to

be charged.

Addionally, you may be liable for any lost revenue or other costs incurred by Camperman

Australia due to the late return.

This policy is non-negoable, and all applicable fees will be deducted from your security

deposit.

PICK-UP INSPECTION

Before the campervan is released for hire, you and a Camperman representave will conduct a

joint inspecon of the vehicle. This inspecon will cover:

 External panels, windscreen, and windows

 Inventory of addional equipment supplied

A. A Condion Report will be completed by the Camperman representave, documenng all

exisng damage and conﬁrming the campervan is clean and in sasfactory condion at

collecon. If you believe the report does not accurately reﬂect the vehicle’s condion, you must

nofy the Camperman representave before departure to allow any necessary correcons.

B. By signing the Condion Report, you agree that the campervan is received in sasfactory

condion, including the tyres and keys. No refunds or claims will be accepted for issues that

could reasonably have been detected at pick-up.

C. It is your responsibility to thoroughly inspect the campervan, including the condion of the

keys, before leaving the depot. If any keys provided break during the rental, you must inform

head oﬃce immediately and you will be liable for replacement costs.

D. We strongly encourage you to take your own photos and videos of the vehicle at pick-up to

keep as a personal record.

RETURN INSPECTION:

At drop-oﬀ, a return inspecon will be conducted to assess any new damage, cleanliness, and

fuel levels.

If the vehicle is returned aer hours and no staﬀ are present, you remain responsible for it unl

it is checked in during depot hours.

Returning the campervan clean, undamaged, and with the correct fuel level helps ensure a

smooth ﬁnal inspecon and avoids addional charges.

CAMPERVAN RETURN

You are required to return the campervan:

A. To the correct rental staon as speciﬁed in your rental agreement.

B. On the agreed return date and by the speciﬁed return me stated in your rental

agreement.

C. In the same condion as when the rental commenced, allowing for reasonable wear and

tear.

D. With the same level of fuel as recorded in the condion report at the me of pick-up.

Failure to meet any of the above condions may result in addional charges, including late

return fees, cleaning fees, refuelling charges, or damage costs where applicable.

AFTERHOURS RETURN

Any return of the campervan outside of the depot’s operang hours must be authorised by

Camperman staﬀ and is subject to depot availability.

If Camperman permits you to return the vehicle aer hours, you will be liable for any damage

that occurs to the vehicle unl it is inspected and accepted by Camperman staﬀ.

Camperman reserves the right to withdraw authorisaon for aer-hours returns when

necessary. In such cases, the campervan must be returned during staﬀed hours, regardless of

the me stated in the rental agreement:

 Monday to Friday: 8:00 AM to 3:00 PM

 Saturdays: 8:00 AM to 11:00 AM

ONE-WAY RENTALS

A one-way locaon fee of $250.00 applies to all pick-ups and drop-oﬀs at Airlie Beach.

If both your pick-up and drop-oﬀ locaons are Airlie Beach, only one $250.00 fee will be charged

for the rental.

This fee is included in the ﬁnal rental price and cannot be waived under any circumstances.

CHANGING PICK-UP LOCATION

If you wish to change your pick-up locaon prior to collecon, the request:

 Must be made in advance,

 Will be subject to availability, and

 Will be approved solely at Camperman’s discreon.

Approval is not guaranteed, especially during busy travel periods or when ﬂeet logiscs are

limited. Addional fees may apply if your request is approved.

CHANGING DROP OFF LOCATION

Any request to change your drop-oﬀ locaon aer pick-up must be authorised by the

Camperman reservaons team at our Cairns head oﬃce.

Our team will assess the request, advise if the change is possible, and inform you of any

applicable fees.

Please note, the new drop-oﬀ locaon is not approved unl Camperman has conﬁrmed the

change in wring and your rental agreement has been updated accordingly.

UNAUTHORISED DROP-OFFS

Dropping oﬀ the campervan at any locaon or depot other than the one speciﬁed in your rental

agreement—without prior wrien approval from Camperman Australia—is strictly prohibited.

If you return the vehicle to an incorrect or unapproved locaon, this will be treated as an

unauthorised drop-oﬀ. In such cases:

 A relocaon fee of $1,500 will apply to cover the costs of retrieving and reposioning

the vehicle.

 You will also be charged the daily rental rate for each addional day the vehicle is

unavailable due to the delay caused by the unauthorised return.

These fees reﬂect the logiscal costs, staﬃng, and scheduling disrupons involved in recovering

and relocang vehicles outside our approved network.

If you need to change your drop-oﬀ locaon, please contact Camperman Australia before your

return date to request authorisaon and avoid these penales.

USAGE RESTRICTIONS & LIABILITY

PROHIBITED USE

A breach of any part of this clause is considered a major breach of your rental contract and may

result in immediate terminaon of the hire, loss of insurance cover, and full ﬁnancial liability for

damages or loss.

PROHIBITED DRIVING CONDITIONS

The campervan must not be driven by you or any authorised driver:

 While under the inﬂuence of alcohol or drugs, or with a blood alcohol content or

presence of drugs in blood, urine, or oral ﬂuid that exceeds the legal limit.

 Recklessly, dangerously, or in a manner that poses a risk to others.

 While the vehicle is damaged, mechanically unﬁt, or unsafe to operate.

 Aer being instructed not to drive by a Camperman Australia representave.

 If you or any authorised driver fails or refuses to undergo a required breath, blood,

urine, ﬂuid, or drug impairment assessment.

PROHIBITED USES

The campervan must not be used:

 For any illegal purpose.

 To transport dangerous, hazardous, ﬂammable, or pollung substances beyond

quanes for domesc use.

 To tow or propel any other vehicle, trailer, or object.

 To transport or carry illegal drugs or substances.

 For motor trade, experiments, tests, trials, or demonstraon purposes.

 In an unsafe or unroadworthy condion.

 To carry animals or pets, unless previously authorised in wring by Camperman.

 In a manner that exceeds the legal speed limit.

 With passengers not seated in forward-facing seats or not properly restrained using the

seatbelts provided.

PROHIBITED DRIVER ACTIONS

You and any authorised driver must not:

 Deliberately or recklessly damage the campervan or allow anyone else to do so.

 Modify, tamper with, or alter the campervan in any way.

 Aempt to sell, lease, rent, or dispose of the campervan.

 Register or claim any interest in the campervan under the Personal Property Securies

Act 2009.

PASSENGER AND LOAD LIMITS

You and any authorised driver must not:

 Use the campervan to carry passengers for hire, fare, reward, or rideshare purposes.

 Carry more passengers than permied in the rental agreement or than the campervan is

legally licensed for.

 Carry any load that exceeds the campervans designed or legal capacity.

MOBILE PHONE USE

You and any authorised driver must not use a mobile phone while driving to:

 Make or receive phone calls, use audio features, or navigate—unless the vehicle is

staonary and the phone is mounted in a proper holder aﬃxed to the vehicle.

 Send or view text messages, video messages, emails, or similar communicaons—

unless the vehicle is parked and turned oﬀ.

ANIMALS AND PETS

Pets or animals are not permied in Camperman Australia vehicles unless prior approval has

been granted in wring before collecon.

We understand some travellers may wish to bring pets; however, due to allergy risks, vehicle

hygiene standards, and damage concerns, our ﬂeet operates under a strict no-pets policy unless

an excepon is agreed upon in advance.

Bringing a pet or animal into the vehicle without wrien approval will be treated as a major

breach of your rental agreement, and the following condions will apply:

 Your rental contract may be immediately terminated

 Your rental bond will be retained in full to cover any necessary cleaning, fumigaon,

and odour removal

 You may be required to vacate the vehicle immediately

If you wish to travel with a pet, please contact Camperman Australia prior to your pickup date.

Any approved pet carriage will be noted in your rental agreement and may include addional

cleaning condions and fees.

SMOKING

Smoking is strictly prohibited in all Camperman vehicles under any circumstances. This includes

cigarees, vapes, e-cigarees, and any other smoking devices.

If there is any evidence of smoking inside the vehicle — including but not limited to smoke

odour, ash, cigaree bus, burns, or residue — the enre security bond will be retained as a

cleaning and deodorising fee.

This fee covers:

 Professional odour removal and deep cleaning

 Replacement of so furnishings or ﬁngs aﬀected by smoke

 Addional me the vehicle is oﬀ-road and unavailable for hire

By signing the rental agreement, you acknowledge and accept that smoking inside the vehicle

constutes a breach of contract and authorises Camperman to retain the full bond without

further noce.

RESTRICTED AREAS

The campervan must never be driven or used in any of the following areas or condions:

A. On unsealed roads.

B. Oﬀ-road or on any terrain not designated as a sealed, public road.

C. In areas where snow has fallen or is likely to fall.

D. On roads that are prone to ﬂooding or currently ﬂooded.

E. On beaches, sand dunes, streams, rivers, creeks, dams, ﬂoodwaters, or any area

exposed to saltwater.

F. On any road where police have issued a warning against travel.

G. On any closed roads.

H. On any road or area where it would be unsafe to drive the vehicle.

Addionally, the campervan must never be driven or used:

On any island oﬀ the mainland of Australia unless Camperman Australia has given prior

wrien permission and it is clearly noted on the rental agreement.

The hirer agrees the Juliee 3 and Paradise Family 5 must remain within Queensland, New

South Wales, and Victoria.

The hirer will be fully liable for any breakdowns, accidents or any fees incurred while the van is

outside of these permied states.

The Maxie model and the Maxie-4 Deluxe model are permied to travel Australia wide but are

not allowed to drive during nighme or during dark hours when travelling outside of

Queensland, New South Wales and Victoria.

The hirer will be liable for all costs incurred for any incidents that occur in breach of these areas

of use.

A breach of any part of this clause is considered a major breach of your rental contract and may

result in terminaon of the agreement, loss of damage cover, and full liability for costs incurred.

DURING YOUR RENTAL

To ensure hygiene, safety, and compliance, you must not do any of the following unless you

have explicit written approval from Camperman Australia:

TRANSPORT ANIMALS

 No pets or animals are permitted in the campervan at any time, except registered

assistance animals

 Bringing an animal into the vehicle without written approval will result in a minimum

$250 cleaning and deodorising fee.

SMOKE OR USE OPEN FLAMES

 Smoking is strictly prohibited inside the campervan at all times.

 You must take all reasonable steps to prevent passengers from smoking inside the

vehicle.

 Use of candles, incense, or mosquito coils inside the campervan is also strictly

forbidden.

 If smoking or unauthorised flames are detected, the entire security bond may be

withheld, and additional cleaning fees will apply.

TRANSPORT HAZARDOUS MATERIALS

 You may not use the campervan to transport infectious, biohazardous, biomedical, or

toxic materials.

 Any breach will result in a full bond forfeiture and additional disinfection costs, which

may exceed the bond amount.

STATE RESTRICTIONS BY VEHICLE MODEL

JULIETTE 3 AND PARADISE FAMILY 5,

These models are restricted to travel within Queensland, New South Wales, and Victoria only.

If the campervan is driven outside these permied states, the hirer will be fully liable for:

 Any breakdowns

 Accidents

 All fees and recovery costs incurred

MAXIE 2-3 and MAXIE 4 DELUXE

These models are permied to travel Australia-wide.

However, they must not be driven during nighme or in dark condions when travelling

through:

 Western Australia

 South Australia

 Tasmania

 Northern Territory

HIRER RESPONSIBILITY:

The hirer will be fully liable for all costs and damages arising from any incidents or breakdowns

that occur in breach of these area restricons.

OVERHEAD AND UNDERBODY DAMAGE

Damage to the overhead or underbody secons of the campervan is not covered under standard

damage liability and will be the hirer’s full responsibility, regardless of fault.

This includes, but is not limited to:

OVERHEAD DAMAGE

Damage to any part of the campervan above the windscreen, caused by:

 Collisions with tree branches, awnings, bridges, overhangs, drive-throughs, or similar

 Misjudging height clearance in car parks, underpasses, or similar

 Items placed on the roof or roof rack that become dislodged

UNDERBODY DAMAGE

Damage to the vehicle's undercarriage or components underneath the body, including:

 Driving on unsealed, rough, or poorly maintained roads

 Striking rocks, curbs, tree stumps, or other obstacles

 Flooding or submersion in water

IMPORTANT NOTES: Standard damage cover does not extend to these types of damage. You will

be liable for the full cost of repair or replacement, including any associated towing or relocaon

fees. Damage caused by failure to follow height, road, or usage restricons outlined in the rental

agreement will be treated as a major breach of contract.

To avoid these exclusions:

 Always check height clearances when entering enclosed spaces

 Avoid driving on unsealed or oﬀ-road surfaces

 Take extra care in unfamiliar or low-visibility condions

INSURANCE & DAMAGE COVER

Compulsory Third-Party (CTP) insurance is mandatory in all Australian states and territories. All

campervans provided by Camperman Australia include CTP insurance coverage.

CTP insurance provides compensaon for bodily injuries caused to other pares in the event of

an accident involving the vehicle.

IMPORTANT: CTP insurance does not cover any damage to the campervan itself.

Standard damage cover is included in the rental charges. Subject to these terms and condions,

Camperman Australia will indemnify you and any authorised driver for:

 The of the campervan

 Any damage to the campervan (excluding tyre and windscreen damage)

 Third-party loss

However, you are responsible for paying the damage excess of $500 (or the amount shown on

your rental agreement) for each accident or the claim regardless if :

 You were not at fault.

 The other party involved was insured, and their insurance company accepts liability.

The damage excess payable under this clause will be charged to your credit card in the following

cases:

 For single vehicle accidents.

 If the campervan has been stolen, aer we have made reasonable enquiries and, in our

opinion, it is unlikely the campervan will be recovered.

 For accidents involving third-party loss,

All claims relating to accidents, attempted theft, or theft will incur a claims administration fee in

addition to any damage excess payable. This fee covers the labour and associated costs

Camperman incurs while processing your claim.

You (and any authorised driver) are fully responsible for all damage to the campervan and any

third-party loss if:

 There is a major breach of the rental contract.

 The campervan is driven by someone not authorised on the rental agreement, or by a

driver under 18 or over 85.

 A single-vehicle accident occurs (only your campervan is involved).

 There is overhead damage – anything damaged from above the windscreen to the roof.

 There is underbody damage – including damage caused by rough terrain or hing

obstacles.

 The campervan is immersed in water, such as during ﬂooding or river crossings.

TYRE AND WINDSCREEN DAMAGE EXCLUSION

An additional insurance package is available to cover damage to the four tyres and the front

windscreen, which is not included in the standard cover. The cost of this optional package is

$100.

This add-on is optional and can be paid prior to or at the time of vehicle pickup, you are unable

to add this cover once you have departed with the campervan.

COVERAGE INCLUDES:

 Accidental damage to the front windscreen only.

 Accidental damage to the x4 tyres on the vehicle only. (doesn’t include spare tyre)

EXCLUSIONS:

 All other glass or windows, are excluded from this cover.

 Any damage outside of tyres and the front windscreen is not covered by this package.

IMPORTANT: You are responsible for all tyre and windscreen damage not caused by reasonable

wear and tear. If you do not purchase this cover, you may be liable for costs up to $500.

You must have Camperman’s written approval to replace any tyres or windscreens

TYPICAL REPAIR/REPLACEMENT COSTS

 Windscreen chip repair: approximately $150.00

 Windscreen replacement: approximately $400.00

 Tyre replacement: approximately $300.00

Please note these costs are approximate and may vary depending on location within Australia.

For peace of mind, we strongly recommend purchasing the tyre and windscreen cover.

ACCESSORIES & EQUIPMENT

Damage cover does not apply to the cost of replacing or repairing accessories supplied by

Camperman, such as:

 Lost or broken keys (this includes but not limited to ignion, toilet cassee, gas and/or

gas compartment)

 Lost or broken keyless start devices

 Lost or broken remote-control devices

PERSONAL PROPERTY & VALUABLES

Camperman Australia accepts no liability for personal property that is lost, stolen, or damaged.

This includes property belonging to:

 Any relave, friend, or associate of the hirer who ordinarily resides with the hirer.

 Any relave, friend, or associate of an authorised driver.

 The hirer’s employees.

TRAVEL INSURANCE & MEDICAL COVERAGE

Camperman Australia does not provide personal travel insurance or medical coverage.

You are solely responsible for arranging adequate insurance to cover:

o Medical expenses

o Trip cancellaons or disrupons

o Lost or stolen personal property

o Injuries from accidents, natural disasters, or other causes

Recommendaon: We strongly advise all travellers to purchase travel insurance before starng

their rental.

GENERAL EXCLUSIONS

Camperman Australia is not liable for any loss, damage, or costs arising from the following

situations:

A. Use of incorrect fuel when refuelling the campervan.

B. Any costs, delays, or inconvenience associated with changing tyres.

C. Leaving the vehicle unlocked or leaving keys inside the campervan.

D. Driving the campervan without a drive belt in place.

E. Operating the campervan in a dangerous, careless, or negligent manner.

F. Any breach of Camperman’s rental terms and conditions by the hirer or authorised

driver.

G. Violations of road rules or laws committed by the hirer.

H. Lost or damaged keys or remote-control devices.

I. Keys or remote devices locked inside the vehicle.

Important: Additional charges will apply if Camperman is required to assist with any of the

above situations.

If you fail to notify Camperman and give us a reasonable opportunity to rectify any on-road

issue (including, but not limited to, breakdowns, water leaks, or equipment malfunctions), you

forfeit any right to claim a refund or compensation.

A breach of any part of this clause constitutes a major breach of the rental agreement. Please

refer to the section "Consequences of a Major Breach of the Rental Contract" for further

details.

If the campervan engine overheats and is driven beyond the point of safe operation, or if

damage is caused recklessly by you or an authorised driver, Camperman reserves the right to

terminate the rental contract immediately.

In this situation, you will be responsible for all associated costs, including but not limited to:

 Towing and vehicle recovery

 Transport and accommodation

 Mechanical repairs

 Any resulting third-party costs

IMPORTANT: Always monitor engine temperature. If the vehicle shows signs of overheating,

please immediately pull over however but don’t turn off the ignition and contact Camperman

on 1800 216 223 for assistance.

KEYS

You are responsible for the full cost of replacing any keys that are lost, damaged, or locked

inside the campervan. This includes the cost of a locksmith attending the vehicle for retrieval or

replacement.

Camperman is not liable for any additional expenses, delays, or inconvenience incurred as a

result of lost, damaged, or inaccessible keys.

If multiple keys were issued (e.g., one, two, or three ignition keys), all must be replaced if lost.

This also applies to keys for the gas bottle, water compartment, and toilet cassette. Additional

fees will apply if the correct number of keys is not returned.

WHEN BOOKING

Please review your booking details carefully before ﬁnalising your reservaon. This includes the

campervans manufacturer, make, model, year, model range, and listed inclusions as shown on

the Camperman website.

VEHICLE REGISTRATION

The campervans registraon number may change at any me prior to collecon. While the

registraon may diﬀer from what is stated in your conﬁrmaon email, the vehicle supplied will

belong to the same model category as booked.

VEHICLE ASSIGNMENT BY CATEGORY ONLY

Campervans are booked by vehicle category, not by speciﬁc age, make, model, or transmission

type. Requests for parcular speciﬁcaons outside the booked category cannot be

accommodated.

TRANSMISSION PREFERENCES

You may indicate a preference for a manual or automac transmission at the me of booking

however, please note that this preference is advisory only and does not guarantee that your

preferred transmission type will be provided. While we will make reasonable eﬀorts to

accommodate your request, the vehicle allocated may diﬀer from your preference.

Transmission type can only be guaranteed if all vehicles in the selected category have the same

transmission. For example, the Maxie 4 Deluxe is guaranteed automac because all vehicles in

that category are only automac.

For categories with mixed transmission types, such as the Maxie 3 (available as either manual or

automac), a preference cannot be guaranteed. Hirers must be able to drive both manual and

automac vehicles.

CUSTOMER RESPONSIBILITY

It is your responsibility to select the correct vehicle category and transmission type at the me

of booking.

 No refund will be provided if the transmission type does not match your preference.

 If you refuse to accept the vehicle on this basis, it will be treated as a same-day

cancellaon, and full cancellaon fees will apply.

VEHICLE INFORMATION & SUITABILITY

Camperman will provide you with a campervan that matches the model category specified in

your booking confirmation (e.g., Juliette 3, Maxie 4, Maxie 3). While the vehicle age, size, layout,

and passenger capacity shown on our website are accurate representations of each model

category, they are not a guarantee of receiving a specific vehicle. Colours, finishes, and minor

features may vary according to fleet availability.

It is your responsibility to review the campervan specifications on our website prior to booking

and ensure the vehicle is suitable for your intended use, passengers, route, and storage needs.

No refunds, compensation, or exchanges will be provided if:

 The vehicle supplied matches the booked model category; or

 You later determine it is unsuitable for your route, passengers, or belongings; or

 You have personal preferences relating to layout, storage, colour, or other non-essential

features.

All Camperman vehicles are high-top campervans. Due to their height, they may not be able to

access:

 Underground or undercover car parks

 Drive-thrus

 Low-clearance structures

 Building overhangs, tree branches, or signs

 Carports, bridges, or ferry decks

It is your responsibility to check clearance heights before entering any structure or enclosed

area. Full vehicle dimensions are available on our website. Damage to the roof or any part of the

campervan above the windscreen is not covered by insurance. You will be liable for the full cost

of repairs for such damage, regardless of fault.

LEGAL & MISCELLANEOUS

RENTAL REFUSAL

Camperman Australia Group Pty Ltd reserves the right, at its sole discreon and without

obligaon to provide reasons, to refuse to rent a vehicle to any individual or enty, or to

terminate an exisng rental agreement at any me. Grounds for refusal or terminaon may

include, but are not limited to:

 Failure to meet eligibility or licensing requirements.

 Provision of false, misleading, or incomplete informaon.

 Conduct that poses a safety risk or violates any applicable laws.

 Suspected or actual breach of any clause of the rental agreement.

 Behaviour that is abusive, threatening, or inappropriate towards Camperman staﬀ or

representaves.

In the event of terminaon, Camperman Australia may repossess the vehicle without prior

noce, and the renter may be held liable for any associated costs or damages in accordance with

the terms of this agreement.

TRAFFIC INFRINGEMENTS

You and any authorised driver are responsible for paying all speeding, traﬃc ﬁnes,

infringements, parking ﬁnes, and any charges related to the use or seizure of the campervan by

any regulatory authority.

Once Camperman Australia receives an infringement noce, a $150 infringement

administraon fee will be charged to the credit card on ﬁle. Aer this charge, an email detailing

the infringement will be sent to the email address provided at the me of booking.

The Department of Transport will mail the infringement noce to the postal address provided on

the booking. If this address is not a residenal or accessible address for you, Camperman

Australia does not accept responsibility for the delivery, or will we be able to change the postal

address where the infringement noce is sent.

CLAIMS

All claims relating to accidents, attempted theft, or theft will incur a claims administration fee in

addition to any damage excess payable. This fee covers the labour and associated costs

Camperman incurs while processing your claim.

TOLL CHARGES

All Camperman Australia vehicles are pre-registered for use on toll roads across Australia. This

means:

 You do not need to set up your own toll account or tag.

 Any tolls you incur during your rental period will be automacally charged to

Camperman via the vehicle’s registraon.

These toll charges are then covered by the toll administraon fee you pay at the start of your

rental.

What’s included:

The administraon fee is a ﬂat-rate charge that covers all tolls during your hire period—no need

to pay tolls separately or worry about surprise charges aer your trip.

ACCIDENT REPORTING

If you or an authorised driver are involved in an accident or if the campervan is stolen, you

must:

1. Report to Camperman within 24 hours of the incident.

 You must fully complete an accident or theft report form.

 Failure to report within this time is a breach of the rental agreement, and you

may be liable for the full damage costs.

2. Report to the police immediately if:

 A person is injured.

 Another party fails to stop or leaves the scene without exchanging details.

 Another party appears to be under the influence of drugs or alcohol.

3. At the scene of the accident, you must:

 Exchange names, addresses, contact numbers, and email addresses with all

other parties involved.

 Record the registration numbers of all vehicles involved.

 Take reasonable photographic evidence, including:

 Position of vehicles prior to moving (if safe to do so)

 Damage to the campervan

 Damage to third-party vehicles or property

 The scene of the accident, including road conditions and signage

4. Forward any third-party correspondence or court documents to Camperman within 7

days of receipt.

5. Cooperate fully with Camperman and legal representatives in:

 Legal proceedings Camperman may initiate

 Legal defence proceedings you or Camperman are involved in

 This may include attending lawyer’s offices or court hearings.

WHAT YOU MUST NOT DO:

 Admit fault to any party

 Promise payment to any third party

 Release the other party from any liability

IMPORTANT:

Failure to follow these reporting obligations may result in:

 Full liability for damage, theft, or third-party loss

 Termination of your rental contract

 Loss of insurance coverage

SINGLE VEHICLE ACCIDENT

A single vehicle accident is defined as an accident in which only your campervan is involved,

resulting in damage to the vehicle.

This also includes situations where:

 The accident involved another vehicle, but

 You are unable to provide Camperman with the other driver’s full details (including,

contact number, licence, registration number).

EXAMPLES OF SINGLE VEHICLE ACCIDENTS INCLUDE:

A single vehicle accident occurs when the campervan is involved in an incident without direct

involvement from another vehicle, or when another vehicle was involved but the other party’s

full details cannot be provided.

COMMON EXAMPLES INCLUDE:

A. Collisions with trees, guideposts, signposts, or other roadside structures — intentional or

accidental.

B. Collisions with animals (e.g., kangaroos, livestock, etc.).

C. Rollovers or overturning of the campervan.

D. Any other damage to the campervan that occurs without another identifiable vehicle

directly involved (e.g., scraping against a wall, hitting a low-hanging branch, damage in

an empty carpark, etc.).

An additional $250.00 security bond will be charged to the credit card on file if a single vehicle

accident occurs during your hire. This charge is in addition to any applicable damage excess.

If a single vehicle accident occurs and you are still in possession of the vehicle, a minimum bond

of $500 must remain active against your booking at all times. In these cases, the $750 standard

excess will need to be charged to ensure sufficient cover is in place while the vehicle is still being

driven.

Camperman Australia reserves the right to charge the card on file immediately upon becoming

aware of any damage to the campervan.

ROAD RESTRICTIONS

Camperman vehicles must not be driven on the following surfaces:

Unsealed roads, including:

o Dirt roads

o Gravel roads

o Sand tracks

o Beaches or sand dunes

IMPORTANT NOTICE

Travelling on any unsealed road voids all damage protection cover.

The hirer is fully liable for any and all damage resulting from driving on unsealed surfaces,

including:

 Damage to the campervan

 Third-party loss

 Recovery, towing, and assessment costs

VEHICLE INSPECTION

If Camperman has reason to believe the vehicle has been driven on unsealed roads:

 The security bond will be held until a full inspection is completed.

 If no damage is found, the bond will be refunded minus the cost of the inspection.

 If damage is found, the full repair cost will be deducted from the hirer.

BREAKDOWNS AND REPAIRS

BREAKDOWN

Camperman Australia provides 24-hour roadside assistance free of charge for mechanical

breakdowns (excluding accidents). This service is delivered through major national roadside

assistance organisations.

If the campervan breaks down during your rental period, you must immediately contact

Camperman on the free helpline 1800 216 223.

While all vehicles are maintained to acceptable standards and supplied in good working order,

breakdowns may still occur unexpectedly.

1. Human Error and Non-Covered Callouts

The hirer is fully liable for any roadside assistance costs resulting from non-mechanical causes,

including but not limited to:

 Lost, broken, or locked-in keys

 Flat batteries caused by driver error (e.g. leaving lights or radio on)

 Tyre changes or damage resulting from driver negligence

 Running out of fuel/ refiled with incorrect fuel

 Use of the vehicle outside the contracted area of use

 Damage or issues arising from negligent or improper use

 Non-mechanical or cosmetic complaints

2. What to Do in the Event of a Breakdown?

If the campervan breaks down during your rental period, you must:

 Immediately contact Camperman on the helpline: 1800 216 223.

 Follow all instructions provided by Camperman staff.

 Do not leave or abandon the vehicle unless expressly authorised by Camperman. You

remain fully responsible for the vehicle, regardless of any breakdown or accident

circumstances.

Failure to inform Camperman or abandoning the vehicle without authorisation will be

considered a breach of the rental agreement and may result in you being held fully liable for any

costs incurred.

REPORTING ISSUES

All issues must be reported to Camperman as soon as possible and within 24 hours of discovery

to allow us the opportunity to resolve the problem during your rental.

Failure to notify Camperman within this 24-hour period may affect your eligibility for

compensation. Claims submitted after 24 hours will not be accepted.

If you do not contact Camperman or fail to provide an opportunity for the issue to be rectified

during the rental period, it will be deemed a minor inconvenience, and you agree to waive any

right to claim for lost rental time, inconvenience, or associated costs.

HELPLINE

Camperman Australia’s head oﬃce provides a 7-day-a-week, naonwide help and informaon

service.

For on-road assistance, please call our toll-free number: 1800 216 223, available daily between

8:00 AM and 9:00 PM.

If your call is not answered, the lines may be busy, or you may be calling outside these hours.

Please leave a detailed message including:

 Your name

 Best contact number

 Vehicle registraon number

 A descripon of the issue you are experiencing

PLEASE NOTE: If you do not leave a contact number, we will be unable to return your call.

ROADSIDE ASSISTANCE

If you request roadside assistance and it is determined that the issue was caused by user error

or damage resulting from your actions, you will be responsible for the following:

 A $110 call-out fee, and

 Any associated repair or recovery costs

Some examples of user error include, but are not limited to:

 Leaving lights or appliances on and flattening the battery

 Running out of fuel/ using incorrect fuel

 Locking keys inside the vehicle

 Attempting to drive with incorrect tyre pressure or causing tyre damage through

negligent use

REPAIRS

All Camperman vehicles are regularly serviced and fully maintained. However, we understand

that occasional mechanical issues or minor faults may occur during your rental.

Camperman Australia has a 24/7 nationwide roadside assistance agreement with all major

service providers. If you experience a serious issue, you must contact Camperman immediately

on our toll-free helpline: 1800 216 223, Please follow all instructions provided by Camperman

staff.

IMPORTANT NOTES:

Malfunctions of non-essential items such as the radio/stereo, DVD player, GPS, stove, fridge,

water pump, or air-conditioning units are not considered mechanical breakdowns, as they do

not affect the drivability of the campervan.

No compensation, alternative accommodation, or food reimbursement will be provided in the

event of these non-essential malfunctions.

If one of these items is not working correctly, please contact Camperman as soon as possible.

We will arrange for the issue to be inspected and, if possible, repaired at one of our authorised

regional depots or a nearby repair facility. If we are not notified, we are unable to help.

 Any/all issues must be reported to Camperman as soon as possible, and within 24 hours

of occurrence.

 Failure to report an issue within this timeframe may affect your ability to make a

compensation claim.

 Claims submitted after the rental has ended, or more than 24 hours after the issue

occurred, may not be accepted.

If Camperman is not contacted or not given a reasonable opportunity to rectify the issue during

the rental period, the hirer agrees that the problem was minor and waives any claim for

compensation related to lost time or inconvenience.

MINOR REPAIRS

You may carry out minor mechanical repairs and oil top-ups up to the value of $50, and

Camperman will reimburse you—provided:

 You retain and submit the original tax invoice and receipt.

 You have not committed a major breach of the rental contract.

 You have notified Camperman in advance of the purchase so it can be recorded on your

rental file, and we can advise whether a follow-up inspection is required.

IMPORTANT NOTES:

 Reimbursement will not be issued without an official tax invoice/receipt.

 Camperman must be informed prior to any mechanical purchase or repair.

 Delays due to weekends, public holidays, or remote locations—where spare parts and

services may be limited—do not qualify for compensation or refunds.

NO RESPONSIBILITY

Subject to your rights under Australian Consumer Law, Camperman Australia is not liable for:

 Replacement or compensaon for spoiled food due to fridge malfuncon or lack of food

storage.

 Damage to your personal property, including but not limited to water leaks or the.

 Costs associated with missed tours, including non-refundable deposits or related

expenses caused by vehicle repairs or breakdowns.

 Fuel expenses incurred during or as a result of repairs, or for any addional fuel usage.

 Missed ﬂights for any reason.

 Disrupon to your holiday plans or loss of enjoyment.

 Financial losses due to trip delays, cancellaons, or disrupons

 Costs for addional campsites booked due to baery/power issues.

 Pre-booked accommodaon you are unable to reach.

 Power outages or communicaon failures

 Any loss, delay, or inconvenience caused by natural disasters, including ﬂoods, cyclones,

hailstorms, earthquakes, bushﬁres, or pandemics.

 Any consequenal, economic, or indirect losses.

 Delays or losses caused by third pares or events beyond Camperman’s control,

including road closures, traﬃc incidents, or government restricons.

 Mechanical failure or defects not caused by Camperman’s negligence.

 Costs incurred due to vehicle breakdowns or accidents where repairs or replacements

are delayed by factors beyond Camperman’s control

 Losses suﬀered as a result of you not being able to connue your journey

INFESTATIONS

Camperman Australia takes reasonable steps to maintain the cleanliness and hygiene of its

campervans. However, due to the nature of camping and road travel in outdoor environments,

we cannot guarantee that vehicles will remain free of insects or small animals during the rental

period.

Camperman is not responsible for any insect or animal infestaons, including but not limited to:

Ants, ﬂies, mosquitoes, ﬂeas, bedbugs, cockroaches, spiders, rodents such as mice or rats

Infestaons may occur based on environmental factors such as food storage, campsite

condions, weather, and regional wildlife. Customers are expected to:

 Store food securely at all mes

 Dispose of rubbish regularly and appropriately

 Keep doors and windows closed when not in use

No refunds, compensaon, or alternave vehicles will be provided for infestaons that occur

before or during the rental, provided the vehicle was clean at the me of collecon. This

includes infestaons caused by environmental exposure or customer behaviour.

If an infestaon occurs, please contact Camperman for advice. In most cases, it can be managed

using standard cleaning or pest control methods.

CAMPERMAN LIABILITY DISCLAIMER

Camperman Australia shall not be liable to the hirer for any loss, damage, delay, inconvenience,

or consequenal loss arising from, but not limited to:

 Late or delayed delivery of the vehicle.

 The campervan not matching photographs or descripons provided on the website, in

brochures, or by booking agents.

 The vehicle not being suitable for the hirer’s speciﬁc travel needs, including—but not

limited to—sleeping arrangements, driving preferences, storage space, transmission

type, or onboard facilies.

 Minor changes in vehicle appearance, branding, layout, or components due to

manufacturer variaons, upgrades, or ﬂeet updates.

It is the sole responsibility of the hirer to ensure the campervan booked is appropriate for their

intended use, travel party, and inerary, based on the speciﬁcaons and features published on

Camperman Australia’s website.

Photographs and promoonal images are updated annually by Camperman staﬀ and represent a

general guide only. Actual vehicles may vary due to manufacturer updates, ﬂeet rotaon, or

minor upgrades or modiﬁcaons. Such variaons do not constute grounds for cancellaon,

refund, or compensaon.

Camperman Australia is also not liable for any delay, loss, damage, inconvenience, or personal

injury resulting from events outside of its control, including but not limited to:

 Natural disasters such as floods, bushfires, earthquakes, hailstorms, cyclones, or

pandemics

 Force majeure events including road closures, accidents, or traffic incidents.

 Government-imposed travel restrictions, border closures, or quarantine requirements.

 Changes in available drop-off locations due to unforeseen circumstances.

Addionally, Camperman Australia is not liable for any personal injury or damage to the hirer’s

property resulng from such events.

DISCLAIMER

All illustraons, images, line drawings, videos, and wrien descripons on our website,

brochures, adversing materials, or provided by agents are for general representaonal

purposes only.

While we make every eﬀort to ensure accuracy, variaons may occur in the actual vehicle

supplied, including but not limited to:

 Interior layout

 Upholstery colours or ﬁnishes

 Equipment or accessory brands

 Storage conﬁguraon

 Minor features or vehicle age

These diﬀerences may result from vehicle upgrades, modiﬁcaons, model changes, or

availability at the me of hire.

Such variaons do not constute a breach of contract, and no refunds or compensaon will be

provided if the campervan delivered diﬀers in minor ways from promoonal material, provided

it meets the general category and features booked.

CHANGE OF VEHICLE

If the booked vehicle becomes unavailable due to unforeseen circumstances, Camperman

Australia reserves the right to substitute a comparable alternative vehicle without prior notice

and at no additional cost to the renter.

The substitute vehicle will be as close as reasonably possible to the originally booked model.

This substitution does not constitute a breach of contract and does not entitle the renter to a

refund or compensation.

REFUND FOR LOST TIME

Subject to your rights under Australian Consumer Law, if the breakdown is determined to be

due to Camperman’s fault, our liability is limited to:

 A refund for the downtime while the vehicle is in the repair shop

Any refund or compensation related to on-road issues or vehicle downtime will only be

processed after the rental period has ended. Downtime is calculated by the hour, not by the day

and refunds will be credited only to the card on file, and only after Camperman receives a

completed and signed compensation claim form from the customer.

No alternative accommodation or food costs will be reimbursed during this time. You may

choose either a refund for lost time or accommodation expenses up to a maximum of $80 per

night.

COMPLAINTS PROCESS

We value customer feedback and aim to resolve all complaints in a fair and timely manner. To

ensure your concerns are addressed appropriately, please follow the process below:

1. Complaints must be submitted via email only and after the rental period has ended.

2. You must email Camperman within five (5) business days of returning the campervan.

3. Your complaint must include:

o A clear summary of the issue(s) experienced

o Any supporting evidence, such as photos, videos, or receipts

4. Camperman’s management and complaints team will review your submission and

provide a written response within ten (10) business days of receipt.

No additional compensation will be offered for any delay in email response times.

Refunds or compensation will only be processed once Camperman has received all required

refund documentation, fully completed and signed by the customer.

LIVING EQUIPMENT AND EXTRAS

WHATS INCLUDED IN THE CAMPERVAN?

Each campervan rental includes sleeping and kitchen equipment at no extra cost.

 Sleeping equipment includes: x1 pillow, x1 pillowcase, x1 sheet, x1 towel and x1

sleeping bag OR blanket, per person.

 Kitchen equipment details are available on our website.

Please note that only basic equipment is supplied to get you started. As Australia experiences a

wide range of temperatures, you are welcome to purchase additional items at your own

expense if you require more for your comfort.

No refunds will be provided for any extra items you choose to purchase independently.

ADDITIONAL EQUIPMENT FOR HIRE

The following optional extras are available for hire at an additional cost and must be booked in

advance:

 Outdoor table – $20 per table, per rental

 Outdoor chairs – $10 per chair, per rental

 LPG gas bottle refill – $25 (gas bottle is not guaranteed to come full)

 Extra Blanket - $15

 Extra Pillow & pillowcase - $15

All items are subject to availability at the time of booking.

LPG GAS BOTTLE AND FIRE EXTINGUISHER

At the start of your rental, Camperman will supply:

 One LPG gas bottle

 One 2kg fire extinguisher

IMPORTANT DETAILS:

 The LPG gas bottle is not supplied full at pick-up.

 Refills can be purchased from Camperman for $25.00 at the Cairns, Sydney, and

Melbourne depots only.

 The LPG gas bottle may be returned empty at the end of the rental.

USAGE RESTRICTIONS:

 The LPG gas bottle must not be used with any appliances (such as lamps, BBQs, etc.) not

provided by Camperman.

 You are responsible for any damage to Camperman property, including the campervan

itself, caused by incorrect use of the LPG gas bottle or its fittings.

FIRE EXTINGUISHER

At the end of the rental, you will be charged the replacement cost of the fire extinguisher plus

an administration fee if it has been used in a non-emergency situation.

If the extinguisher was discharged in response to a genuine emergency, no charges will apply.

However, you must contact Camperman Head Office at the time of use to ensure the incident

is properly recorded on your rental file and the campervan can be inspected if required.

Failure to notify Camperman may result in the use being treated as non-emergency and charges

being applied.

MISSING OR DAMAGED EQUIPMENT

You will be charged the replacement cost for any equipment supplied with the vehicle that is

missing or not returned in the same condition as at the start of the rental, subject to fair wear

and tear.

If any kitchen or sleeping equipment is missing upon collection, you must notify Camperman

immediately or return to the collection depot to obtain a replacement.

No refund will be provided if you choose to purchase replacement items yourself.

Failure to report missing, broken, or damaged equipment may result in charges being applied

upon return of the vehicle.

TRAVELLING WITH CHILDREN

It is the hirer’s sole responsibility to ensure that the campervan they book is legally suitable for

carrying children, based on:

 The vehicle’s seatbelt and anchor point conﬁguraon

 The child restraint laws in the state(s) you will be travelling through

CAMPERMAN CHILD RESTRAINT DISCLAIMER

 Camperman Australia does not supply, ﬁt, or install child seats or booster seats.

 We are not responsible if the vehicle booked does not legally accommodate your

required restraints.

 Refusal to accept a campervan due to child restraint suitability will be treated as a same-

day cancellaon, and no refund will be provided.

Our staﬀ can oﬀer guidance based on the details you provide at the me of booking, but

Camperman is not liable if you book a vehicle that is unsuitable for your travel needs.

Camperman Australia is not legally permied to, and will not, ﬁt, or provide assistance with the

installaon of child or booster seats. It is the sole responsibility of the hirer to ensure that all

child restraints are legally compliant and correctly installed prior to travel.

LEGAL REQUIREMENTS

You must ensure that:

 All children under 7 years of age are seated in a properly ﬁed and legally approved

child restraint, appropriate to their age and weight.

 Restraints are ﬁed only to approved anchor points in the vehicle.

 Restraints are used in accordance with the law of the state or territory where you are

driving.

Misuse of anchor points (e.g., aaching to a seatbelt instead of the anchor point) may

compromise passenger safety and may be considered a breach of contract.

NOTE: A child restraint anchor point does not increase the number of passengers a vehicle can

carry. It is counted as one of the exisng seats.

CHILD RESTRAINT SUITABILITY BY VEHICLE CATEGORY

Each vehicle lisng on our website clearly outlines whether it is suitable for child restraints.

Please check this before booking:

MAXIE 4 DELUXE

 2 seatbelts in the front cabin

 2 seatbelts in the rear

 2 anchor points in the rear – suitable for forward- and rear-facing child seats

PARADISE FAMILY 5

 3 seatbelts in the front cabin

 2 seatbelts in the rear

 2 anchor points in the rear – suitable for forward- and rear-facing child seats

MAXIE 2-3

 2 or 3 seatbelts in the front cabin only

 Child restraints or booster seats are not permied in this vehicle

JULIETTE 3

 3 seatbelts in the front cabin only

 Child restraints or booster seats are not permied in this vehicle

Please ensure you book a vehicle that is suitable and compliant with legal child restraint

requirements for your children and your travel plans. If in doubt, contact Camperman Head

Oﬃce before ﬁnalising you’re booking.

MAINTENANCE OBLIGATIONS

MANDATORY LEGAL REQUIREMENTS

You and any authorised driver must comply with all applicable road laws and safety regulaons,

including but not limited to:

SEAT BELT LAWS

 All drivers and passengers must wear seat belts that are properly adjusted and fastened

at all mes.

 Fines may be issued by police for non-compliance.

VEHICLE CARE OBLIGATIONS

You and any authorised driver must take reasonable care of the campervan throughout the

rental period. This includes but is not limited to:

 Prevenng damage to the vehicle, whether accidental or avoidable.

 Protecng the campervan from unnecessary exposure to extreme weather where

possible (e.g. hail, excessive winds, ﬂooding).

 Regularly checking and maintaining essenal ﬂuids such as engine oil, coolant, and brake

ﬂuid, as well as tyre pressure.

 Using only the correct fuel type: Regular Unleaded 91.- Use of E10, diesel, or any

incorrect fuel type may result in damage charges.

 Ensuring the campervan is not overloaded beyond its designated weight or passenger

capacity limits.

VEHICLE SECURITY

 The campervan must be securely locked whenever le unaended.

 The keys or remote-control device must be kept in your possession or in the possession

of an authorised driver at all mes .

 Keys must never be le in the ignion or inside the vehicle when unaended.

MAINTENANCE AND RESPONSIBILITY – DAILY REQUIRMENTS

You and any authorised driver must perform the following daily checks and maintenance tasks

throughout the rental period:

 Check all ﬂuid levels, including engine oil, coolant, and windscreen washer ﬂuid.

 Check the radiator water level only when the engine is cool.

 Visually inspect all tyres for signs of wear, damage, or incorrect inﬂaon.

 Test the operaon of all indicators, brake lights, headlights, and taillights.

 Maintain correct tyre pressure at 40 psi at all mes.

Maintain the cleanliness and hygiene of the campervan:

 Basic interior cleanliness must be maintained daily.

 The exterior must be washed at least once per week.

These checks should be performed when the engine is cold, preferably each morning before

driving.

IMMEDIATE REPORTING OBLIGATIONS

You must immediately nofy Camperman Australia Head Oﬃce if you observe any of the

following:

 Unusual or excessive consumpon of oil or coolant

 Fluid leaks or persistently low ﬂuid levels despite regular top-ups

 Dashboard warning lights or abnormal temperature gauge readings

 Any mechanical faults, defects, or malfuncons

 Any damage to the campervan, whether from a single-vehicle incident or collision

LIABILITY FOR NEGLIGENCE

Failure to perform these daily checks and connuing to use the campervan may result in damage

for which you will be held fully liable, including mechanical failures caused by low ﬂuids, tyre

issues, or safety hazards arising from inoperave lights. Such negligence may also incur repair or

recovery costs at your expense.

REPAIRS AND TOWING RESTRICTIONS

You must not authorise or allow any repairs, towing, or salvage work without prior wrien

consent from Camperman.

Aer any accident, do not leave the campervan unaended unl a tow or salvage operator

arrives, unless otherwise directed by Camperman.

CONSEQUENCES OF MAJOR BREACH OF RENTAL CONTRACT

If you or any authorised driver:

A. Commit a major breach of the rental contract that causes:

 Damage to the campervan

 Theft of the campervan

 Third-party loss

B. Drive the campervan in a reckless or dangerous manner that constitutes a serious

breach of road safety laws,

Then the following consequences apply:

LOSS OF DAMAGE COVER

You will no longer be covered under the standard damage protection policy. This means:

 You have no insurance cover for any damage, theft, or third-party loss.

 You are fully liable for the entire cost of:

o Repairs or replacement of the campervan

o Third-party property damage or claims

o Towing, storage, or recovery

o Any resulting legal or administrative costs

FINANCIAL LIABILITY

 You must pay all additional costs or expenses incurred by Camperman as a direct result

of the breach.

IMMEDIATE TERMINATION

Camperman, acting reasonably, may:

 Terminate the rental contract immediately

 Take possession of the campervan without notice

This may include towing or retrieving the campervan at your expense if any major breach has

occurred.

DEFINITIONS

This secon deﬁnes key terms used in relaon to accidents, damage, and associated costs.

 We, Us, Our: Refers to Camperman Australia Group Pty Ltd, ABN 26 108 103 206.

 You, Your, Hirer: Refers to the individual, firm, company, or government agency renting

the campervan from Camperman, whose name appears on the rental agreement.

 Rental Charges: The total fees payable for renting the campervan from Camperman,

including GST and any applicable taxes or levies, as detailed in the rental agreement.

 Rental Station: The location from which the campervan is hired, as specified in the

rental agreement.

 Rental Period: The duration starting at the time specified in the rental agreement and

ending at the conclusion of the rental.

 Security Bond: A $500 amount collected at the start of the rental as security for rental

charges and any additional fees or charges incurred during the rental period.

START OF THE RENTAL

The commencement date and time of the rental as stated in the rental agreement.

THIRD PARTY LOSS

Loss or damage to third-party property, including other vehicles, and any claims for third-party

loss of income.

ACCIDENT

An accident is an unintended and unforeseen incident, including but not limited to:

A. Collision between the campervan and another vehicle or object (including animals and

roadside infrastructure)

B. Rollovers

C. Weather-related events (e.g., hail damage)

D. Any incident resulng in damage or third-party loss

AUTHORISED DRIVER

An authorised driver is any person:

 Approved by Camperman prior to the rental, and

 Whose name and signature appear on the rental agreement

CAMPERVAN

The campervan refers to the vehicle listed on your rental agreement, including:

 All parts, components, and accessories

 The GPS unit, if provided

DAMAGE

Damage means any of the following, except for fair wear and tear:

 Physical loss or damage to the campervan (including all parts, accessories, and the GPS

unit)

 Towing and salvage costs

 Vehicle assessment fees

 Claims administration fees

 Loss of use (downtime)

NOTE: Damage to the windscreen, headlights, lights, or tyres that renders the campervan

unroadworthy is not considered fair wear and tear.

DAMAGE EXCESS

The damage excess is the maximum amount (including GST) you are required to pay

Camperman in the event of:

 An accident

 Aempted the

 Third-party loss

 The where the campervan is not recovered

The excess amount is speciﬁed in your rental agreement.

SINGLE VEHICLE ACCIDENT

A single vehicle accident refers to any incident involving the campervan where no other

identifiable vehicle was directly involved, or where another party’s full details cannot be

provided. Examples include:

 Collisions with stationary objects (trees, signs, fences, guideposts),

 Collisions with animals (e.g., kangaroos, livestock),

 Rollovers or tipping of the campervan,

 Damage in empty car parks or tight spaces without another vehicle being involved.

An additional $250 bond applies to any single vehicle accident and is charged to the card on file

during or after the rental.

OVERHEAD DAMAGE

Overhead damage means any damage at or above the top edge of the front windscreen,

including:

 Impact with trees, signs, overhangs, bridges, or other overhead structures

 Damage caused by placing objects on the roof of the campervan

 Damage from standing or sitting on the roof

INSURANCE EXCLUSIONS – YOU ARE FULLY LIABLE

Insurance does not cover:

 Overhead damage

 Underbody damage, which includes:

o Damage from contact with kerbs, gutters, road humps, barriers, unsealed roads,

or other road obstacles

In these cases, the damage will be inspected, and the hirer will be fully liable for the total cost

of repairs.

UNDERBODY DAMAGE

"Underbody damage" refers to any damage sustained to the underside of the campervan as a

result of contact with unsealed roads and/or road surfaces or obstacles, including but not

limited to:

• Kerbs

• Gutters

• Speed or road humps

• Road barriers

• Wheel stops

• Large rocks or debris

• Rough terrain

This does not include damage caused by a collision with another vehicle.

THIS DAMAGE TYPICALLY RESULTS FROM:

 Driving on unsealed, uneven, or poorly maintained roads,

 Failing to approach obstacles cautiously,

 Taking the vehicle off-road or beyond its designed clearance.

Underbody damage is not covered by standard damage cover and is considered the hirer’s

responsibility, unless it is caused by a collision with another vehicle.

UNSEALED ROAD

A road not sealed with a hard, smooth surface such as bitumen, asphalt (tar), or concrete. This

includes:

 Gravel roads

 Dirt tracks

 Sand roads

 Roads under construction or temporary maintenance that lack a sealed surface.

END OF THE RENTAL

The rental period ends at whichever occurs later:

 The date and me listed on your rental agreement, or

 The actual return date and me of the campervan

MAJOR BREACH

A major breach of the rental contract includes (but is not limited to):

A. Any breach of clauses that refer to:

 Damage to the campervan

 Theft of the campervan

 Third-party loss

B. Any act that prevents Camperman from:

 Investigating a claim arising from an accident or theft

 Prosecuting or defending any legal proceedings relating to a claim

OFF-ROAD USE – STRICTLY PROHIBITED

Off-road means any area that is not a sealed or unsealed public road. This includes (but is not

limited to):

 Unformed roads or bush tracks

 Fire trails and remote trails

 Beaches, sand dunes, deserts

 Creek beds, rivers, streams, and floodwaters

 Dams, tidal crossings

 Fields, paddocks, and rocky terrain

Use of the campervan in any of these areas is strictly prohibited and considered a major breach

of the rental contract.

GPS TRACKING DEVICE

A GPS tracking device is any electronic device installed in the campervan that can monitor:

 Vehicle locaon

 Speed

 Fuel levels

 Other relevant telemetry data

LOSS OF USE

Loss of use is the ﬁnancial loss Camperman incurs when the campervan is:

 Unavailable for hire due to repairs, or

 Wrien oﬀ or stolen, resulng in its permanent unavailability

Loss of use is calculated at the daily rate shown in the rental agreement.

If the campervan is wrien oﬀ or unrecovered due to an accident or the, Camperman is not

required to provide a replacement vehicle and may terminate the rental contract.

RELOCTIONS

Relocation rentals are offered at a discounted rate in return for moving a vehicle between

depots. Please read the following terms carefully:

Relocations are only permitted to travel between QLD, NSW and VIC and not between the hours

of dusk and dawn.

CHANGES AND/OR CANCELLATIONS

Relocations may change or cancelled at any time without notice. While we will inform you as

soon as possible, Camperman accepts no responsibility for cancellations.

A $100 cancellation fee applies to all relocation bookings.

DRIVER ELIGIBILITY

The age for relocation drivers is 18 years and must not be over 85 years of age. You also must

have a minimum of 12 months of driving experience.

FEES & CHARGES

 A $2000 pre-authorisation security bond is required at pickup.

 This must be paid with a physical card by the cardholder only.

 This bond is held by your bank, not Camperman.

 A $70 administration fee applies to all relocation bookings.

 Optional linen packs are available for $55 per person. If linen is used and not paid for in

advance, the fee will be charged on return.

LINEN PACK INCLUDES (PER PERSON):

 1 x Pillow

 1 x Pillowcase

 1 x Sheet

 1 x Sleeping Bag or Blanket (not optional)

 1 x Towel

EQUIPMENT

 Kitchen equipment is provided free of charge.

 Water hose

 Power-lead

 Bucket

 Peg pack

Linen and kitchen equipment cannot be removed from the campervan during the relocation

rental. These items are transported between depots and must remain packed at all times.

NOTE: Vehicles may not be professionally cleaned but will be fully equipped and packed.

CLEANING REQUIREMENTS

Vehicles must be returned clean. Up to $225 in cleaning fees may be charged:

 $150 (interior)

 $75 (exterior)

 $150 (Dirty toilet cassette)

FUEL REFUNDS

If ‘free fuel’ is included in your relocation, please ensure you present receipts at drop-off and

email to Camperman Australia. Fuel reimbursement will be processed within two weeks of

return.

BREAKDOWNS

 In the event of a breakdown, Camperman reserves the right to terminate the contract

immediately.

 No alternative transport/ accommodation or compensation will be provided.

COMPENSATION

 No compensation, reimbursements, or goodwill payments will be provided for any

inconvenience or disruption during a relocation.

INTERPRETATION

In these terms and conditions, unless the context otherwise requires:

A. Headings are included for convenience only and do not form part of these terms and

conditions nor affect their interpretation.

B. Where the hirer comprises two or more persons, each person is jointly and severally

liable under this agreement.

Terms and Condions and Rates Are subject to change without noce.

Camperman Australia is committed to protecting your privacy and handling your personal

information responsibly and in accordance with the law.

We only collect personal information that is necessary for booking, managing, and providing

your campervan rental. This may include your name, contact details, driver licence, payment

details, and travel plans.

If you choose not to provide certain personal details, we may not be able to process your

booking or provide a campervan rental.

We take reasonable steps to ensure your personal information is:

 Accurate, complete, and up to date

 Protected from misuse, loss, unauthorised access, modification, or disclosure

We may share your information with third-party service providers, such as payment processors,

insurers, roadside assistance, or government agencies, only when required to fulfil our

obligations or as required by law.

Your personal data is securely stored and protected from unauthorised access or misuse. You

may request access to your personal information or ask for corrections by contacting

Camperman Head Office.

GPS TRACKING

All Camperman vehicles are fitted with GPS and telematics devices to monitor vehicle location,

usage, fuel consumption, and travel behaviour. This data may be used to assess contract

breaches, verify travel in restricted areas, or confirm compliance with road safety laws and

rental terms.

By signing the rental agreement, you consent to Camperman using GPS tracking to: Monitor the

location and use of the campervan during the hire period and assist with recovery in the event

of theft or breach of contract

Tampering with or removing the GPS unit is strictly prohibited.