Camperman: Campervan Hire Australia

Frequently Ask Questions

 

Our FAQs will answer any questions you may have about your campervan hire experience.

For more information please read our Terms & Condition, any don't hesitate to contact us if you have any further questions.

  • Price matching: Camperman's Best Rate Guarantee policy promises that it will match the lowest publicly available price.
  • Better service: Camperman's highly skilled and experienced staff can answer directly all your questions and give you practical tips for you travel in campervan.
  • Accountability: When the reservation relationship is between the customer and Camperman only, it’s clean and easy because there are only two parties involved: the customer and the business without third party in the middle.

Campervan Travel Pack includes:

  • Towels, Sheets, Sleeping bags, Pillows, Tea towels, Linen
  • Crockery, Cutlery, Cooking utensils
  • Maps, camping ground guides and special camp discount

Optional Items:

GPS

$90.00

$9.00 per day or $90.00 per campervan rental.

Heater Hire

$50.00

$50.00 per campervan rental.

Tyre & Windscreen Cover

$100.00

$100.00 flat rate for the rental. $0 excess for Tyre & Windscreen

Babyseat

$50.00

$50.00 per campervan rental.

Booster

$50.00

$50.00 per campervan rental.

Outdoor Chair

$10.00

$10.00 per campervan rental.

Outdoor Table

$20.00

$20.00 per campervan rental.

Cairns

440 Sheridan Street, Cairns

Airport is approx. $10.00

Cairns city is approx. $15.00

Townsville

14 Langton Street, Garbutt

Airport is approx. $10.00

Townsville city is approx. $20.00

Brisbane

20 Noble Avenue, Northgate

Airport is approx. $20.00

Brisbane City is approx. $40.00

Gold Coast

2/11 Northview St, Mermaid Waters QLD 4218

Airport is approx. $10.00

Gold Coast City is approx. $50.00

Sydney

23-25 Erskine Road, Caringbah

Airport is approx. $35.00

Sydney City is approx. $55.00

Melbourne

273 Elizabeth Street, Coburg

Airport is approx. $50.00

Melbourne City is approx. $25.00

Adelaide

127 Richmond Road, Richmond

Airport is approx. $15.00

Adelaide City is approx. $15.00

Airlie Beach

342 Shute Harbour Road, Airlie Beach

Airport is approx. $85.00 (there is a shuttle bus which is $10 and runs all day)

Airlie Beach City approx. $5.00

Gas

The gas bottle supplied is to be refilled by the HIRER as and when required. Camperman Australia does not Supply this full on pick-up.

The fuel

The fuel (Petrol) tanks are to be refilled by the HIRER as and when required. CAMPERMAN will not be held responsible for any representation as to fuel economy for individual vehicles. Fuel economy is dependent upon a number of varying factors, including how the vehicle is driven, weather conditions and the maintenance of correct tyre pressures.

Early Drop Off

There will be no refund for early termination of a rental or Hire Agreement. If a vehicle is left at any place other than our depots, pick-up fees will be charged at AUD$75.00 per hour for the retrieval of the vehicle.

Cancellation fees apply as follows:

  • If cancelled over 30 days prior to pick-up date: AUD$200 (Deposits up to AUD$200 are non-refundable).
  • If cancelled within 7-29 days of pick-up date: 50% of the full rental charges.
  • If cancelled 1-6 days prior to pick-up date: 75% of full rental charges.
  • If cancelled on the day of pick-up or no show: No refund available.
  • No commission will be paid on cancellation fees.

24 Hour Helpline

CAMPERMAN Head Office offers a 7-day-a-week Australia-wide help and information service. Please call TOLL FREE on 1800 216 223 for on-road service. Any problems associated with the vehicle, including equipment failure, must be reported to CAMPERMAN as soon as possible and within 24 hours in order to give CAMPERMAN the opportunity to rectify the problem during the rental period. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

Minimum Age / Maximum Age

We will rent to any licence holder aged 19 and older, the excess deposit is $500.

No Credit Card

An Insurance excess credit card swipe of AU$500.00 will be taken at the point of Pick-up. This payment will be processed and held as bond. If you do not have a valid credit card, and wish to pay in cash, you must complete a Cash Deposit Application form PRIOR to the collection date. The form is available from CAMPERMAN head office or via download from the Camperman Australia website.

Drivers Licence

All you need to drive your Campervan is a full (non-probationary) resident country driver’s licence. If your licence is not in an English format, we also need to see a valid International Drivers licence.

Minimum Rental Period

The minimum rental period for all CAMPERMAN vehicles is 10 days. You are able to take the vehicle for less than 10 days however the total cost will remain the same as a 10 Day Hire.

One Way Rentals

There is a one way pick up or drop off fee of $250.00 for all pick up and drop offs at Airlie Beach, Townsville and Adelaide. A $150 fee applies to all pick ups and drop offs to our Gold Coast Depot. There is no extra charge for One-Way rentals from or to Cairns, Brisbane, Sydney or Melbourne.

All of Our Depots are located within a close proximity to the airport. Taxis and public transport services are available. Airport pick-up is available from our Cairns Depot only. Call 1800 216 223 on arrival.

VEHICLE pick-up times are between the hours of 10.00am and 3.00pm weekdays or between 8:30am and 11:00am Saturdays. For Saturday pick-ups, please arrive at least an hour prior to the depot closing time (closing time is 12:00pm).

Vehicle drop off times are between the hours of 8.00am and 3.00pm Monday to Friday. Saturday drop-offs are between the hours of 8.00am to 11.00am.

Sunday vehicle pick-up and drop-off is by prior arrangement only.

AFTER HOURS Pick-ups can be made by prior written arrangement only with Head Office in Cairns. Please phone 1800 216 223 for prior written arrangements. You will need an email from Head Office in Cairns to show the depot of pick up the arrangement you have made.

The cost of After Hours, Sunday or Public Holiday pick-ups is $80.00.

Camperman Australia is not open on Public Holidays, Christmas Day, Boxing Day, New Years Day, Good Friday to Easter Monday (or public holidays declared for those days).

RESERVATIONS: Monday to Sunday: 8:00am to 8:00pm.

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Contact Us

 

Campervan Hire Depots

Adelaide

18 Main Terrace, Richmond,
South Australia 5033 Phone: 1800 216 223

Airlie Beach

344 Shute Harbour Road, Airlie Beach, Queensland 4802 Phone: 1800 216 223

Brisbane

20 Noble Avenue, Northgate, Queensland 4013
Phone: 1800 216 223

Cairns

440 Sheridan Street, Cairns,
Queensland 4870 Phone: 1800 216 223

Gold Coast

2/11 Northview St, Mermaid Waters QLD 4218 Phone: 1800 216 223

Melbourne

273 Elizabeth Street, Coburg,
Victoria 3058 Phone: 1800 216 223

Sydney

23-25 Erskine Rd, Caringbah,
Sydney, NSW 2229 Phone: 1800 216 223

Townsville

14 Langton Street, Garbutt,
Queensland 4814 Phone: 1800 216 223

 

Do you have any questions or need additional information?

Toll Free Numbers
Australia (Free): 1800 216 223
Europe (Free): 0800 888 222 88 (land line only)
Int: +61 7 4081 3100
Email: sales@campermanaustralia.com
Main Office in Cairns
Mon - Fri: 8:00 a.m. - 5:00 p.m.
Sat: 8:00 a.m. - 12:00 p.m.
Cairns Local Time: