Frequently Ask Questions

Gas

The LPG gas bottle is not supplied full on pick-up but can be returned empty at the end of the rental. A refill can be purchased from CAMPERMAN for $25.00 from the following depot locations Cairns, Sydney and Melbourne.

The fuel

The fuel (Petrol) tanks are to be refilled by the HIRER as and when required. CAMPERMAN will not be held responsible for any representation as to fuel economy for individual vehicles. Fuel economy is dependent upon a number of varying factors, including how the vehicle is driven, weather conditions and the maintenance of correct tyre pressures.

Please view our page ALL INCLUSIVE FULL COMPREHENSIVE CAMPERVAN INSURANCE

Please view our page ALL INCLUSIVE FULL COMPREHENSIVE CAMPERVAN INSURANCE

Early Drop Off

There is no refund available for the unused portion of the rental if THE HIRIER returns the vehicle earlier than contractually agreed on the rental agreement.

An unauthorised drop-off to a depot other than that contracted for (as stated on the rental agreement) will result in a relocation fee being charged to the renter of $750.00 in addition to the daily rate for each day the vehicle is delayed.

Cancellation fees apply as follows:

• If cancelled over 30 days prior to pick-up date: AUD$200 (Deposits up to AUD$200 are non-refundable).
• If cancelled within 7-29 days of pick-up date: 50% of the full rental charges.
• If cancelled 1-6 days prior to pick-up date: 75% of full rental charges.
• If cancelled on the day of pick-up or no show: No refund available.
• No commission will be paid on cancellation fees.

24 Hour Helpline

CAMPERMAN Head Office offers a 7-day-a-week Australia-wide help and information service.

Please call TOLL FREE on 1800 216 223 for on-road service.

Any problems associated with the vehicle, including equipment failure, must be reported to CAMPERMAN as soon as possible and within 24 hours to give CAMPERMAN the opportunity to rectify the problem during the rental period.

Failure to contact CAMPERMAN during your hire will compromise any claims of compensation.

We do not accept liability for any claims submitted after the rental period.

Minimum Age / Maximum Age

The minimum age for drivers is 18 years.

The maximum age for drivers is 85 years old.

All drivers need to have an open class drivers’ licence. (No L permits) and must be on Green P’s

No Credit Card

If you do not have a valid credit card and wish to pay in cash, you must complete a Cash Deposit Application Form PRIOR to the collection date. The form is available from CAMPERMAN head office or via download from the Camperman Australia website.

Drivers Licence

All drivers need an open class driver’s licence (No learner permits), must be on Green P’s. We require an international driver’s licence if your licence is not in an English format.

Minimum Rental Period

The minimum rental period for all CAMPERMAN vehicles is 5 days.

The cost of the Hire will remain the same if the vehicle is taken for 10 days or less.

One Way Rentals

There is a Location fee of $250.00 for all pick-up and drop-offs at Airlie Beach, Townsville, Adelaide and $150.00 fee for all pick-up and drop-offs at the Gold Coast.

The HIRIER must drop off the vehicle at the drop off location they have contractually agreed to on their rental agreement. CAMPERMAN does not offer pick up and drop off services at the airport.

VEHICLE pick-up times are between the hours of 10.00am and 3.00pm weekdays or between 8:30am and 11:00am Saturdays.

Vehicle drop off times are between the hours of 8.00am and 3.00pm Monday to Friday.

Saturday drop-offs are between the hours of 8.00am to 11.00am.

Sunday vehicle pick-up and drop-off is by prior arrangement only.

AFTER HOURS Pick-ups can be made by prior written arrangement only with Head Office in Cairns.

An $80 After Hours fee occurs for all pickups on Sunday and Public Holidays.

CAMPERMAN is not open on Public Holidays, Christmas Day, Boxing Day, New Year’s Day, and Good Friday to Easter Monday (or public holidays declared for those days).

RESERVATIONS: Monday to Sunday: 8:00am to 8:00pm.