1.1 Rental Contract
Your contract to hire a Campervan from Camperman Australia Group Pty Ltd (Rental Contract) comprises:
1.2 Jurisdiction
The Rental Contract is governed by the laws of state in which the Rental Station from which You have hired the Campervan is located and You agree that courts in that state have non-exclusive jurisdiction to determine any dispute that arises between You and Us.
1.3 Australian Consumer Law
1.4 Electronic signatures
We may use electronic signatures as a means of entry into the Rental Contract. When You insert an electronic signature You consent to the use of this means of acknowledgment and acceptance of these Terms and Conditions and Your obligations under the Rental Contract.
A breach of any part of this clause 2 is a Major Breach of the Rental Contract. See clause 17 for further details.
Only You or an Authorised Driver can drive the Campervan. Allowing anyone who is not an Authorised Driver to drive constitutes a Major Breach of the Rental Contract that excludes You and any Authorised Driver from all entitlement to Damage Cover indemnity under clause 12 of these Terms and Conditions, subject to the Damage Cover exclusions in clause 13.
2.2 Age limits
There is a minimum and maximum age limit for those renting Our Campervans. You and any Authorised Driver must be at least 18 and not over 85 years of age and have no less than 12 months driving experience, unless We have agreed to a variation of that restriction before the Start of the Rental and it is shown in the Rental Agreement.
2.4 Cancelled and suspended licences
The Campervan must not be driven:
2.5 False information
The Campervan must never be driven by You or an Authorised Driver who has provided a false or misleading name, age, address or driver's licence.
A breach of any part of this clause 3 is a Major Breach of the Rental Contract. See clause 17 for further details.
3.1 The Campervan must not be driven by You or any Authorised Driver:
3.2 You and any Authorised Driver must not:
3.3 You and any Authorised Driver must not:
3.4 You and any Authorised Driver must not use the Campervan to carry:
3.5 You and any Authorised Driver must not use a mobile phone:
A breach of any part of this clause 4 is a Major Breach of the Rental Contract. See clause 17 for further details.
4.1 The Campervan must never be driven:
4.2 The Campervan must not be used in any area that is prohibited by Us. Prohibited areas include:
4.3 The Campervan must never be driven or used:
5.2 Daily rental conditions
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of the rental and the day of return is calculated as the last day of rental. This calculation is based within depot hours for pick-up and drop-offs.
5.3 Campervan pick-up times
The pick-up times are between the hours of 10:00 am and 3:00 pm weekdays or between 8:30 am and 11:00 am on Saturdays.
5.4 Campervan drop-off times
The drop off times for the Campervan are between 8:00 am and 3:00 pm Monday to Friday and on Saturdays between the hours of 8:00 am to 11:00 am. After-hours drop-offs are available on Saturday subject to prior arrangement using the Key drop-boxes at Our depot locations.
5.5 Sundays
Campervan pick-up and drop-off is by prior arrangement on Sundays is subject to prior arrangement with us only.
5.6 After-hours pick-up
After-hours pick-up can be made by prior written arrangement only with Our Head Office in Cairns. Please contact Camperman on 1800 216 223 or email sales@camperman.com.au for prior written arrangement and confirmation. The cost of after-hours, Sunday or Public Holiday pick-ups is $80.00.
5.7 Late drop-off
Campervans returned one day later than the arranged date on the contract will be charged the day rate applicable to the contract plus a $150.00 late fee. Thereafter, the contracted daily rate will be charged for each day the Campervan is late in addition to any revenue lost or costs incurred because of the Campervan being returned late. This is not negotiable and will be deducted from your security deposit.
5.8 Public holidays
We are not open on Public Holidays (National or Local), Christmas Day, Boxing Day, New Year’s Day, and Good Friday to Easter Monday (or public holidays declared for those days).
5.9 Reservations
Reservations can be made 7 days a week (including public holidays) between 8:00 am to 8:00 pm.
5.10 Helpline:
The Camperman Head Office offers a 7-day-a-week Australia-wide help and information service. Please call TOLL FREE on 1800 216 223 for on-road service. Any
5.11 One way rentals
There is a Location fee for all pick-up and drop-offs of $150.00 at the Gold Coast and $250.00 at Airlie Beach, Townsville and Adelaide. In the case of a pickup and drop off between these depots only one charge of $250.00 will apply for one-way rental.
5.12 Multiple rentals
Two or more rentals may be combined to qualify for the longer-term rental rates. For example, a 12-day rental plus one 10-day rental qualifies for the 22-day rate, subject to the time between rentals not exceeding one calendar month.
5.13 Rental Period Extensions
Rental Period extensions are subject to future demand and availability and at Our sole discretion. Any request for an extension must be communicated to Us by email as soon as possible and is only accepted when approved by Our Head Office.
5.14 Unauthorised dropping off at a different depot
An unauthorised drop-off to a depot other than that contracted for (as stated on the Rental Agreement) will result in a relocation fee being charged to You of $750.00 in addition to the daily rate for each day the Campervan is delayed.
5.15 Early drop off
There is no refund available for the unused portion of the rental should the Campervan be returned earlier than contractually agreed on the Rental Agreement.
5.16 When booking
Please check the Campervan You have booked on Our website. It shows You all the details of the Campervan, including the manufacturer, make, model, year model range, and inclusions.
5.17 Campervan model and size
All Campervans advertised on Our website show the age, size and carrying capacity of the Campervan and You will be supplied with a Campervan that matches the Campervan You have booked. Any cancellation or refusal to take the Campervan that was booked is classed as a cancellation on the day of pick-up and You will not be entitled to a refund under any circumstance.
5.18 Pick-up inspection
5.19 Return of the Campervan
5.20 Cleaning fee on return of the Campervan
A cleaning fee of $150.00 (inside) & $75 (outside) applies if the Campervan is not be returned to Us in the same clean condition it was in at the Start of the Rental, subject to reasonable wear and tear.
5.21 During Your rental
5.22 Toilet waste
Toilet waste must be removed from the Campervan prior to its return. If the Campervan is returned with the toilet waste not emptied and cleaned You will be charged a $150.00 fee at the discretion of the check-in depot.
5.23 Failure to return the Campervan
If You fail to return the Campervan, We may terminate the Rental Contract and if the location of the Campervan is known, recover it by lawful means or if it is unknown, after making reasonable attempts to contact You, report the Campervan as stolen to the Police.
6.1 We have no responsibility for Campervans incorrectly booked for carrying children and any refusal to take the Campervan that was booked is classed as a cancellation on the day of pick-up and You will not be entitled to a refund under any circumstance.
6.2 Camperman staff will reasonably endeavour to provide the correct advice on the information given by You prior to booking but We have no responsibility if You book the wrong Campervan or restraints for Your needs.
6.3 It is Your responsibility to comply with all child restraint laws and ensure that for all children under the age of seven years the restraint has been fitted correctly according to the weight and age of the child and that the restraint is properly adjusted and fastened.
6.4 Please note: child restraint point does not increase the carrying capacity as it is regarded as one of the existing seats.
6.5 To assist you in selecting the correct Campervan, the fitted seatbelts are as follows:
7.2 The fuel economy of each individual Campervan may vary depending on several contributing factors including but not limited to how the Campervan is driven, tyre pressure, weather and vehicle loading. We are not responsible for any variations to fuel economy.
7.3 We do not supply the Campervan with a full fuel tank. The fuel level of the Campervan is indicated on the condition report on pick-up and You must return the Campervan with the same level as indicated on that report. If the Campervan is returned with a lower level of fuel than indicated in the condition report You will be charged at the market price, plus a service fee if the fuel level is less than one quarter.
7.4 If you run out of fuel and request roadside assistance you will be liable for the call out fee, in addition to the cost of the fuel.
8.1 End of the Rental
8.2 Payment in Australia
All payments are to be paid in Australian Dollars ($) only. Personal Travellers cheques will be accepted but foreign currency is not acceptable.
8.3 Exchange rate/currency fluctuation
All credit card transactions are conducted in Australian Dollars (AU$). Due to exchange rate fluctuations, there could be some variation in the amount initially debited against Your credit card and the amount refunded when the Campervan is returned. We have no liability for these variations, up or down, as they are entirely out of Our control.
8.4 Credit card authority
8.5 Interest on outstanding amounts
Amounts owing to Us pursuant to clause 6 accrue interest at the rate of 10% per annum commencing 14 days after the End of the Rental.
8.6 Default in payment
If You default in the payment of any moneys owed to Us under the Rental Contract, You authorise Us to provide information of that default to a credit reporting body and to obtain an up to date consumer credit report on You. Personal information may be used and disclosed by the credit reporting body in accordance with the Privacy Act to create or maintain a credit information file containing information about You, including defaults in excess of 60 days and the debt owed to Us.
9.1 Cancellation fees
The following cancellation fees are payable:
9.2 Cancellation acknowledgement required
A cancellation is not effective until acknowledged and confirmed by Us.
9.3 Agent commission forfeited
No commission is payable to Our booking agents if a customer cancels their booking.
A breach of any of sub-clauses 10.5, 10.6, 10.7, 10.10, 10.11, or 10.12 is a Major Breach of the Rental Contract. See clause 17 for further details.
10.1 At the Start of the Rental and before collecting the Campervan You must:
The Security Bond will be returned to Your credit card within two weeks after the completion of Your rental.
10.3 You and any Authorised Driver must pay all tolls, speeding and traffic fines and infringements as well as any fines or charges imposed for parking or using the Campervan or release of the Campervan if it has been seized by a regulatory authority.
10.4 You must comply with all mandatory:
10.6 You and any Authorised Driver must take reasonable care of the Campervan by:
10.7 On a daily basis You and any Authorised Driver must check:
10.8 When the Campervan is refuelled, the tyre pressure must be checked and filled to the tyre manufacturer's recommended pressure.
10.9 The Campervan must be washed and cleaned weekly.
10.10 You must inform Us immediately if:
If You fail to notify Us and continue to use the Campervan You will be responsible for any Damage or Third Party Loss.
11.1 An electronic tag (e-tag) is fitted for use of the Campervan on toll roads and the e-tag must not be removed from the Campervan. If the e-tag is lost or damaged a replacement cost of $45 applies and will be charged.
11.2 All toll charges will be debited from Your nominated credit card within a reasonable time after We receive an invoice from the toll road operator and prior to refund of the Security Bond.
13.1 General exclusions
14.1 LPG gas bottle and fire extinguisher
14.2 Fire Extinguisher
At the End of Rental You will be charged the replacement cost, plus an Administrative Fee, if the fire extinguisher has been used.
14.3 Living Equipment
Living equipment and utensils are included in the Campervan at no extra cost. A detailed checklist will be provided on pick-up.
14.4 Additional Equipment
The following extras may be hired at extra cost and must be booked in advance:
You will also be charged replacement costs if any of the equipment listed in clauses 14.1, 14.3 or 14.4 is missing or not returned in the same condition as at the Start of Rental, subject to fair wear and tear.
15.1 Breakdown
Any refund for on-road problems will be made at the End of the Rental. The repair time will be calculated, and the downtime reimbursed at the time of delivery from the repairer. Down time will be calculated in hours, not days, and credited to Your credit card.
15.3 Minor repairs
Minor repairs to mechanical items and oil consumption up to $50 will be reimbursed but You must keep and produce to Us the original tax invoices and receipts. Any entitlement to reimbursement is subject to there being no Major Breach of the Rental Contract.
15.4 Battery
Should You request roadside assist because of a flat battery, and it is detected that the cause was due to Your fault, You will be responsible for the $110 callout fee incurred by the RACQ. If the fault with the battery is due to mechanical problems, there will be no charge.
15.5 Overheating
In the event of the Campervan motor overheating and driven continually until it can no longer function, or any Damage to the Campervan caused recklessly by You or an Authorised Driver, We have the right to terminate the Rental Contract immediately and to finalise and cancel further use of the Campervan at Your expense, including all towing, transport and repairs.
15.6 No responsibility
Extra charges will apply if any of these services are provided at Your request.
15.7 Failure to allow Camperman to rectify any on road issues
Failure to allow Camperman to rectify any on road issues including breakdowns, leaking vans, faulty parts on van will result in no refunds. This will make Camperman not liable for refunding the HIRER.
⚠️ IMPORTANT NOTICE
A breach of any part of this clause 16 is a Major Breach of the Rental Contract. See clause 17 for further details.
16.1 If You or an Authorised Driver has an Accident or if the Campervan is stolen You must report the Accident or theft to Us within 24 hours of it occurring and fully complete an Accident/Theft report form.
16.2 If the Campervan is stolen or if You or an Authorised Driver of the Campervan has an Accident where:
You or the Authorised Driver must also report the theft or Accident to the Police.
16.3 If You or an Authorised Driver has an Accident You and the Authorised Driver must:
16.4 You must not:
17.1 If You or any Authorised Driver:
You and any Authorised Driver:
17.2 Acting reasonably, We may terminate the Rental Contract and take immediate possession of the Campervan if a breach of any part of clause 17.1 has occurred.
⚠️ IMPORTANT NOTICE
A breach of sub-clause 18.5 is a Major Breach of the Rental Contract. See clause 17 for further details.
18.1 We are committed to respecting privacy and will not collect, use or disclose Your personal information where doing so would be contrary to law.
18.2 When We collect Your personal information We will do so only for the purpose of providing rental services to You. If You choose not to provide this information to Us We may not be able to provide those rental services to You.
18.3 We take reasonable steps to make sure Your personal information is accurate, up to date and complete and that it is protected from misuse, loss or unauthorised access, modification or disclosure.
18.4 We may fit a GPS Tracking Device to the Campervan to enable Us to track the Campervan when it is out of Our possession. When You sign the Rental Agreement You are authorising Us to use the GPS Tracking Device to track the Campervan until it is returned to Us.
18.5 You must not tamper with the GPS Tracking Device or remove it from the Campervan.
19.1 Definitions
In these Terms and Conditions:
Accident means an unintended and unforeseen incident, including:
Authorised Driver means any driver of the Campervan who is approved by Us and who is recorded on the Rental Agreement prior to the Start of the Rental.
Campervan means the campervan described in the Rental Agreement and includes its parts, components and accessories, including the GPS unit.
Damage means:
and for the removal of doubt, any Damage to the windscreen, headlights, lights or tyres that makes the Campervan unroadworthy is not fair wear and tear.
Damage Excess means the amount, including GST, up to which You must pay Us in the event of an Accident or attempted theft that causes Damage or Third Party Loss or the Campervan has been stolen and not recovered.
End of the Rental means the date and time shown in the Rental Agreement or the date and time the Campervan is returned to Us, whichever is the later.
GPS Tracking Device means a GPS or other device that is fitted to the Campervan that has electronic tracking capabilities to determine its location and other data including speed and fuel levels.
Loss of Use means Our loss calculated on a daily basis at the daily rate shown in the Rental Agreement because the Campervan is being repaired or replaced if it is written off as a result of an Accident or it has been stolen.
Off Road means any area that is neither a sealed or an Unsealed Road and includes but is not limited to unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters, sand, deserts, rocks, fields and paddocks.
Overhead Damage means:
caused by:
Rental Charges means the charges payable for renting the Campervan from Us together with GST and any other taxes or levies which are all fully set out in the Rental Agreement.
Rental Station means the location from which the Campervan is hired, as shown on the Rental Agreement.
Rental Period means the period commencing at the time shown in the Rental Agreement and concluding at the End of the Rental.
Security Bond means the amount of $500 We collect from You at the Start of the Rental as security for the Rental Charges and other fees and charges incurred during Your rental.
Start of the Rental means the date and time that the rental commences as shown in the Rental Agreement.
Third Party Loss means loss or damage to third party property, including other motor vehicles and any claim for third party loss of income.
Underbody Damage means any damage to the Campervan caused by or resulting from contact between the underside of the Campervan and any part of the roadway or any object or obstruction, including kerbs, gutters, speed or road humps, barriers or wheel stops and does not arise as a result of an impact with another vehicle.
Unsealed Road means a road, other than a road that is undergoing temporary roadworks, that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.
We, Us, Our, means Camperman Australia Group Pty Ltd ABN 26 108 103 206.
You, Your means the person, whether it is an individual, a firm or company or government agency that rents the Campervan from Us and whose name is shown in the Rental Agreement.
In these Terms and Conditions, unless the context otherwise requires:
12 Air Whitsunday Rd (Hangar Cafe);Flame Tree, Queensland 4802 Phone: 1800 216 223
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